{"id":12436,"date":"2023-06-21T05:52:04","date_gmt":"2023-06-21T05:52:04","guid":{"rendered":"https:\/\/www.camapp365.com\/?p=12436"},"modified":"2023-06-21T05:52:07","modified_gmt":"2023-06-21T05:52:07","slug":"yoosee-camera-faq-and-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.camapp365.com\/yoosee\/yoosee-camera-faq-and-troubleshooting","title":{"rendered":"YOOSEE Camera FAQ and Troubleshooting"},"content":{"rendered":"\n\n\n
1. Restart\u00a0the router and mobile, reset the device and re-add.<\/p>\n\n\n\n
2. Confirm the WIFI can be connected to the Internet stably.<\/p>\n\n\n\n
Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.<\/p>\n\n\n\n
3. Change the internet and re-add the camera.<\/p>\n\n\n\n
If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.<\/p>\n\n\n\n
1. Confirm the camera has been\u00a0reset successfully\u00a0(Press Reset\u00a0more than 10 seconds)<\/p>\n\n\n\n
2. Confirm the camera support\u00a0\u201cFast networking\u201d\u00a0.<\/p>\n\n\n\n
Confirmation methods: when the camera gives voice tone of connecting camera via \u201cFast networking\u201d or \u201cAP connection\u201d, it means that the camera supports \u201cFast networking\u201d, otherwise, Please change other methods to connect.<\/p>\n\n\n\n
3. Confirm the APP has opened the location permission\u00a0(GPS permission)<\/p>\n\n\n\n
4. Confirm that you have set up according to the above operations.\u00a0If the issue still exists, please try other connection methods.<\/p>\n\n\n\n
Press the Reset\u00a0on the camera for 5-10 seconds, it will give a voice tone of\u00a0\u201cReset successful\u201d\u00a0or sharp noise if resetting successfully.<\/p>\n\n\n\n
If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.<\/p>\n\n\n\n
Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.<\/p>\n\n\n\n
Case 1: The video setting is normal, but there is no video file in the playback.<\/p>\n\n\n\n
Note: The camera does not support memory card of LD brand.<\/p>\n\n\n\n
Case 2: when playing back, it prompts \u201cNo TF card inserted\u201d <\/p>\n\n\n\n
Note: When the computer formats the memory card, the file system selects FAT32. Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.<\/p>\n\n\n\n
Case 3: \u201cNo TF card inserted\u201d is indicated in video setting and \u201cTF card\u201d playback.<\/p>\n\n\n\n
It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.<\/p>\n\n\n\n
1. Replace\u00a0the network and check again for updates.<\/p>\n\n\n\n
In terms of network replacement, it is suggested to turn on mobile hot spot with mobile phone, and then click settings \u2014 network settings on Yoosee APP to switch the network to mobile hot spot.<\/p>\n\n\n\n
2. If the problem still exists, please contact your camera seller.<\/p>\n\n\n\n
1. Confirm that both Yoosee APP and camera firmware are the latest versions.<\/p>\n\n\n\n
2. Turn on the microphone access to the Yoosee APP.<\/p>\n\n\n\n
Iphone : phone settings \u2014 Yoosee \u2014 microphone.<\/p>\n\n\n\n
Android: phone settings \u2014 privacy \u2014 microphone \u2014 Yoosee \u2014 voice.<\/p>\n\n\n\n
3. The permission of \u201cTwo way talk\u201d\u00a0should be opened for the visitors via the device owner.<\/p>\n\n\n\n
4. If the problem still exists, please contact the seller for repair.<\/p>\n\n\n\n
Heard the voice tone \u201cDevice is online already\u201d , but it shows the connection is failed. 1. Restart\u00a0the router and mobile, reset the device and re-add. 2. Confirm the WIFI can be connected to the Internet stably. Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can […]<\/p>\n","protected":false},"author":2,"featured_media":12437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[304],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,false],"thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=300%2C158&ssl=1",300,158,true],"medium_large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"1536x1536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"2048x2048":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"lshowcase-thumb":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=200%2C105&ssl=1",200,105,true],"woocommerce_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=300%2C300&ssl=1",300,300,true],"woocommerce_single":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"woocommerce_gallery_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=100%2C100&ssl=1",100,100,true],"jnews-360x180":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=360%2C180&ssl=1",360,180,true],"jnews-750x375":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-1140x570":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-120x86":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=120%2C86&ssl=1",120,86,true],"jnews-350x250":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=350%2C250&ssl=1",350,250,true],"jnews-750x536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-1140x815":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-360x504":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=360%2C315&ssl=1",360,315,true],"jnews-75x75":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=75%2C75&ssl=1",75,75,true],"jnews-350x350":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=350%2C315&ssl=1",350,315,true],"jnews-featured-750":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-featured-1140":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true]},"uagb_author_info":{"display_name":"Security Manual","author_link":"https:\/\/www.camapp365.com\/author\/security-manual"},"uagb_comment_info":2,"uagb_excerpt":"Heard the voice tone \u201cDevice is online already\u201d , but it shows the connection is failed. 1. Restart\u00a0the router and mobile, reset the device and re-add. 2. Confirm the WIFI can be connected to the Internet stably. Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can…","_links":{"self":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436"}],"collection":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/comments?post=12436"}],"version-history":[{"count":3,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436\/revisions"}],"predecessor-version":[{"id":12441,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436\/revisions\/12441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media\/12437"}],"wp:attachment":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media?parent=12436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/categories?post=12436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/tags?post=12436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}