{"id":12436,"date":"2023-06-21T05:52:04","date_gmt":"2023-06-21T05:52:04","guid":{"rendered":"https:\/\/www.camapp365.com\/?p=12436"},"modified":"2023-06-21T05:52:07","modified_gmt":"2023-06-21T05:52:07","slug":"yoosee-camera-faq-and-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.camapp365.com\/yoosee\/yoosee-camera-faq-and-troubleshooting","title":{"rendered":"YOOSEE Camera FAQ and Troubleshooting"},"content":{"rendered":"\n\n\n

Heard the voice tone \u201cDevice is online already\u201d , but it shows the connection is failed.<\/strong><\/h2>\n\n\n\n

1. Restart\u00a0the router and mobile, reset the device and re-add.<\/p>\n\n\n\n

2. Confirm the WIFI can be connected to the Internet stably.<\/p>\n\n\n\n

Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.<\/p>\n\n\n\n

3. Change the internet and re-add the camera.<\/p>\n\n\n\n

If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.<\/p>\n\n\n\n

Failed to search the yoosee camera when connecting the device via \u201cFast networking\u201d<\/strong><\/h2>\n\n\n\n

1. Confirm the camera has been\u00a0reset successfully\u00a0(Press Reset\u00a0more than 10 seconds)<\/p>\n\n\n\n

2. Confirm the camera support\u00a0\u201cFast networking\u201d\u00a0.<\/p>\n\n\n\n

Confirmation methods: when the camera gives voice tone of connecting camera via \u201cFast networking\u201d or \u201cAP connection\u201d, it means that the camera supports \u201cFast networking\u201d, otherwise, Please change other methods to connect.<\/p>\n\n\n\n

3. Confirm the APP has opened the location permission\u00a0(GPS permission)<\/p>\n\n\n\n

4. Confirm that you have set up according to the above operations.\u00a0If the issue still exists, please try other connection methods.<\/p>\n\n\n\n

Use the wired connection but can not connect to the yoosee camera<\/strong><\/h2>\n\n\n\n
    \n
  1. Confirm the camera is reset successfully.(\u00a0Long press Reset more than 10 seconds)<\/li>\n\n\n\n
  2. Confirm the mobile WIFI is the same with the one connected by the camera.<\/li>\n\n\n\n
  3. Delete the added cameras in the APP.<\/li>\n\n\n\n
  4. Confirm the APP has opened the location\u00a0permission(GPS permission)<\/li>\n\n\n\n
  5. Restart\u00a0the mobile and APP to search the camera.<\/li>\n\n\n\n
  6. Confirm that you have set up according to the above operations.\u00a0If the issue still exists, please contact the seller to return to the factory to repair.<\/li>\n<\/ol>\n\n\n\n

    Failed to connect the yoosee camera after changing the router or WIFI password.<\/strong><\/h2>\n\n\n\n
      \n
    1. Delete the added cameras in the APP.<\/li>\n\n\n\n
    2. Restart\u00a0the router and reset the camera to re-add<\/li>\n\n\n\n
    3. If the the problem still\u00a0exists, you shall connect the camera with wire or change the\u00a0network\u00a0to re-add.<\/li>\n<\/ol>\n\n\n\n

      How to reset the yoosee camera?<\/strong><\/h2>\n\n\n\n

      Press the Reset\u00a0on the camera for 5-10 seconds, it will give a voice tone of\u00a0\u201cReset successful\u201d\u00a0or sharp noise if resetting successfully.<\/p>\n\n\n\n

      If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.<\/p>\n\n\n\n

      Why is my yoosee camera offline?<\/strong><\/h2>\n\n\n\n
        \n
      1. Remove the memory card, power off and restart router and camera\u00a0(no need to reset), then confirm whether it can be online.<\/li>\n\n\n\n
      2. If the problem still exists, delete the added cameras in the APP, reset the camera and re-add.<\/li>\n\n\n\n
      3. When the camera is online, Please confirm the APP and camera firmware is the latest version.<\/li>\n<\/ol>\n\n\n\n

        Note: If there is a red spot in the Firmware Update, it means the firmware is upgradable.<\/p>\n\n\n\n

        When playing the recording, “Network is busy, please try again later” is displayed.<\/strong><\/h2>\n\n\n\n
          \n
        1. Make\u00a0sure the phone can monitor the camera.<\/li>\n\n\n\n
        2. Confirm\u00a0that both Yoosee APP and camera firmware are the latest versions.<\/li>\n\n\n\n
        3. Take\u00a0multiple attempts to view \u201cTF card\u201d\u00a0playback, and if the problem\u00a0still exists, please\u00a0\u201cformat the memory card\u201d\u00a0or change a new card.<\/li>\n<\/ol>\n\n\n\n

          Why is there no video in the memory card?<\/strong><\/h2>\n\n\n\n

          Case 1: The video setting is normal, but there is no video file in the playback.<\/p>\n\n\n\n

            \n
          1. Enter\u00a0\u201crecording Settings\u201d, select \u201cmanual record\u201d,\u00a0stop video record and then format the memory card.<\/li>\n\n\n\n
          2. Restart recording.<\/li>\n<\/ol>\n\n\n\n

             Note: The camera does not support memory card of LD brand.<\/p>\n\n\n\n

            Case 2: when playing back, it prompts \u201cNo TF card inserted\u201d <\/p>\n\n\n\n

              \n
            1. Remove\u00a0the memory card and insert again.<\/li>\n\n\n\n
            2. Plug the card into a similar product or computer to see if it can\u00a0work\u00a0properly.<\/li>\n\n\n\n
            3. Change\u00a0a new memory card and use\u00a0it after formatting.<\/li>\n\n\n\n
            4. If the APP format fails,\u00a0please\u00a0format it in\u00a0the computer.<\/li>\n<\/ol>\n\n\n\n

              Note: When the computer formats the memory card, the file system selects FAT32. Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.<\/p>\n\n\n\n

              Case 3: \u201cNo TF card inserted\u201d is indicated in video setting and \u201cTF card\u201d playback.<\/p>\n\n\n\n

                \n
              1. Remove\u00a0the memory card and insert again.<\/li>\n\n\n\n
              2. Plug the card into a similar product or computer to see if it can work\u00a0properly.<\/li>\n\n\n\n
              3. Change\u00a0a new memory card and use\u00a0it after formatting.<\/li>\n\n\n\n
              4. If the problem still exists, please contact the seller for\u00a0repairing.<\/li>\n<\/ol>\n\n\n\n

                Unable to bind a mailbox to get alarm notification<\/strong><\/h2>\n\n\n\n
                  \n
                1. Enter Settings in\u00a0web mail and start SMTP service.<\/li>\n\n\n\n
                2. In the alarm mailbox binding page, input the mailbox user name and password\/authorization code.<\/li>\n<\/ol>\n\n\n\n

                  The alarm picture on the message page cannot be displayed normally.<\/strong><\/h2>\n\n\n\n

                  It is possible that the alarm pictures are failed to be displayed somtimes. We will improve it for future upgrade.<\/p>\n\n\n\n

                  No objects move in front of the camera, but get the motion alert?<\/strong><\/h2>\n\n\n\n
                    \n
                  1. Turn down the\u00a0\u201cAlert Sensitivity\u201d\u00a0for motion detection.<\/li>\n\n\n\n
                  2. It\u2019s normal that the alarm is triggered when there is light change or small objects moving in front of the camera.<\/li>\n<\/ol>\n\n\n\n

                    The mailbox is bound, but the alarm email cannot be received.<\/strong><\/h2>\n\n\n\n
                      \n
                    1. Confirm\u00a0that all alarm settings are on, and the alarm status is set to alert.<\/li>\n\n\n\n
                    2. Unbind the mailbox, get the SMTP authorization code again and then bind the mailbox.<\/li>\n\n\n\n
                    3. If the problem still exists, please change the mailbox.<\/li>\n<\/ol>\n\n\n\n

                      Why warning facilities no alarm?<\/strong><\/h2>\n\n\n\n
                        \n
                      1. Confirm that all alarm settings are on, and\u00a0the \u201cAway\u201d\u00a0mode is open to make the camera on guard.<\/li>\n\n\n\n
                      2. Confirm that the notification permissions of Yoosee APP and mobile phone are enabled normally.<\/li>\n\n\n\n
                      3. The home owners need to set the permissions for visitors to receive the alarm push.<\/li>\n\n\n\n
                      4. Power off \u00a0and power on\u00a0the camera again (without reset\u00a0to factory setting) , or reset the camera and re-add.<\/li>\n<\/ol>\n\n\n\n

                        When checking and updating the firmware, the update failed.<\/strong><\/h2>\n\n\n\n

                        1. Replace\u00a0the network and check again for updates.<\/p>\n\n\n\n

                         In terms of network replacement, it is suggested to turn on mobile hot spot with mobile phone, and then click settings \u2014 network settings on Yoosee APP to switch the network to mobile hot spot.<\/p>\n\n\n\n

                        2. If the problem still exists, please contact your camera seller.<\/p>\n\n\n\n

                        No sound can be heard while the phone is monitoring.<\/strong><\/h2>\n\n\n\n
                          \n
                        1. Turn on the sound switch on the monitor page and turn up the volume.<\/li>\n\n\n\n
                        2. Enter \u201cMe\u201d\u00a0\u2014 \u201cGeneral settings\u201d\u00a0\u00a0and turn off the function \u201cSound will be turned off automatically when monitoring\u201d.<\/li>\n<\/ol>\n\n\n\n

                          The color of the monitoring screen is abnormal.<\/strong><\/h2>\n\n\n\n
                            \n
                          1. Confirm that both Yoosee APP and camera firmware are the latest versions.<\/li>\n\n\n\n
                          2. Power off and restart the camera ( without reset ). If the problem still exists, please contact the seller to return to the factory for repair.<\/li>\n\n\n\n
                          3. Power off and restart the camera ( without reset ). If the problem occurs after a period of time, please contact your camera seller.<\/li>\n<\/ol>\n\n\n\n

                            Can not hear the sound from the camera speaker during audio talk.<\/strong><\/h2>\n\n\n\n

                            1. Confirm that both Yoosee APP and camera firmware are the latest versions.<\/p>\n\n\n\n

                            2. Turn on the microphone access to the Yoosee APP.<\/p>\n\n\n\n

                            Iphone : phone settings \u2014 Yoosee \u2014 microphone.<\/p>\n\n\n\n

                            Android: phone settings \u2014 privacy \u2014 microphone \u2014 Yoosee \u2014 voice.<\/p>\n\n\n\n

                            3. The permission of \u201cTwo way talk\u201d\u00a0should be opened for the visitors via the device owner.<\/p>\n\n\n\n

                            4. If the problem still exists, please contact the seller for repair.<\/p>\n\n\n\n

                            Can not receive the verification code when registering Yoosee with phone number or email?<\/strong><\/h2>\n\n\n\n
                              \n
                            1. Only two verification\u00a0codes can be obtained within 24 hours.<\/li>\n\n\n\n
                            2. Ensure the SMS spam manager is disabled in your phone.<\/li>\n\n\n\n
                            3. Check whether the verification code is in the\u00a0junk mailbox.<\/li>\n<\/ol>\n","protected":false},"excerpt":{"rendered":"

                              Heard the voice tone \u201cDevice is online already\u201d , but it shows the connection is failed. 1. Restart\u00a0the router and mobile, reset the device and re-add. 2. Confirm the WIFI can be connected to the Internet stably. Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can […]<\/p>\n","protected":false},"author":2,"featured_media":12437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[304],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,false],"thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=300%2C158&ssl=1",300,158,true],"medium_large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"1536x1536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"2048x2048":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"lshowcase-thumb":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=200%2C105&ssl=1",200,105,true],"woocommerce_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=300%2C300&ssl=1",300,300,true],"woocommerce_single":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?fit=600%2C315&ssl=1",600,315,true],"woocommerce_gallery_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=100%2C100&ssl=1",100,100,true],"jnews-360x180":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=360%2C180&ssl=1",360,180,true],"jnews-750x375":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-1140x570":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-120x86":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=120%2C86&ssl=1",120,86,true],"jnews-350x250":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=350%2C250&ssl=1",350,250,true],"jnews-750x536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-1140x815":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-360x504":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=360%2C315&ssl=1",360,315,true],"jnews-75x75":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=75%2C75&ssl=1",75,75,true],"jnews-350x350":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=350%2C315&ssl=1",350,315,true],"jnews-featured-750":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true],"jnews-featured-1140":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/06\/YOOSEE-Camera-FAQ-and-Troubleshooting.jpg?resize=600%2C315&ssl=1",600,315,true]},"uagb_author_info":{"display_name":"Security Manual","author_link":"https:\/\/www.camapp365.com\/author\/security-manual"},"uagb_comment_info":2,"uagb_excerpt":"Heard the voice tone \u201cDevice is online already\u201d , but it shows the connection is failed. 1. Restart\u00a0the router and mobile, reset the device and re-add. 2. Confirm the WIFI can be connected to the Internet stably. Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can…","_links":{"self":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436"}],"collection":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/comments?post=12436"}],"version-history":[{"count":3,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436\/revisions"}],"predecessor-version":[{"id":12441,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/12436\/revisions\/12441"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media\/12437"}],"wp:attachment":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media?parent=12436"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/categories?post=12436"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/tags?post=12436"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}