{"id":13111,"date":"2023-08-13T22:37:45","date_gmt":"2023-08-13T14:37:45","guid":{"rendered":"https:\/\/www.camapp365.com\/?p=13111"},"modified":"2023-08-13T22:39:43","modified_gmt":"2023-08-13T14:39:43","slug":"stareye-camera-faq-and-troubleshooting","status":"publish","type":"post","link":"https:\/\/www.camapp365.com\/stareye\/stareye-camera-faq-and-troubleshooting","title":{"rendered":"Solving Your StarEye Camera Problems: FAQs and Troubleshooting Tips"},"content":{"rendered":"\n

Get expert solutions to your StarEye camera problems with our comprehensive FAQs and troubleshooting tips. Our guide covers common issues and provides step-by-step instructions to help you solve any problems you may encounter.<\/p>\n\n\n\n

\"Solving<\/figure>\n\n\n\n\n\n

Why can’t StarEye cameras scan the QR code?<\/strong><\/h2>\n\n\n\n
    \n
  1. Make sure your StarEye camera is switched on.<\/li>\n\n\n\n
  2. Remove the protective film in front of the lens and wipe the lens clean.<\/li>\n\n\n\n
  3. Reset the camera<\/li>\n<\/ol>\n\n\n\n

    The wifi to connect to cannot be found when adding a camera?<\/strong><\/h2>\n\n\n\n
      \n
    1. Please make sure the StarEye app location permission is turned on<\/li>\n\n\n\n
    2. When the camera is not equipped with network, you phone need to connect Wi-Fi to add the device<\/li>\n\n\n\n
    3. After the camera is connected to the network, please keep connected to the same Wi-Fi as the camera, click on the “+” in the upper right corner of the “My Device Page”, and select LAN add.<\/li>\n<\/ol>\n\n\n\n

      Why can’t I add a StarEye camera?<\/strong><\/h2>\n\n\n\n
        \n
      1. Please make sure that the camera is plugged in to avoid the low battery causing the connection failure<\/li>\n\n\n\n
      2. Ensure that the camera is not more than 8 meters away from the router<\/li>\n\n\n\n
      3. If enter the wrong password, the camera indicator will always be in a blue flashing state, you need to press the reset button until the indicator to flash red slowly, re-configure the network<\/li>\n<\/ol>\n\n\n\n

        Why is my StarEye camera offline?<\/strong><\/h2>\n\n\n\n
          \n
        1. Please check the camera information or WI-FI strength, poor Wi-Fi may cause the camera to go offline. You need to move the camera to a place with good Wi-Fi strength or change a router with higher signal strength.<\/li>\n\n\n\n
        2. If your camera has been offline for a long time, please check if the camera has power.<\/li>\n\n\n\n
        3. If there is a memory card inserted, please try to take out the memory card and reboot the camera.<\/li>\n\n\n\n
        4. If none of the above solves the offline problem, please reset the camera and reconnect it.<\/li>\n<\/ol>\n\n\n\n

          Why can’t I receive alarm notifications from StarEye?<\/strong><\/h2>\n\n\n\n
            \n
          1. Please make sure the camera is connected to the Internet and plugged in<\/li>\n\n\n\n
          2. Please make sure to give the StarEye app notification permission, in the phone settings-notification management, open the app notification<\/li>\n\n\n\n
          3. Please make sure motion detection is turned on and message notification permission is turned on.<\/li>\n<\/ol>\n\n\n\n

            What should I do if the Android push is delayed?<\/strong><\/h2>\n\n\n\n
              \n
            1. Please check if your mobile phone network status is stable<\/li>\n\n\n\n
            2. Because sometimes the channel of the third – party push platform will be blocked, it may cause the push delay of the message.<\/li>\n<\/ol>\n\n\n\n

              Forgot your StarEye camera password?<\/strong><\/h2>\n\n\n\n
                \n
              1. The initial password of the camera is 6666<\/li>\n\n\n\n
              2. If you forget the password of the camera after changing the password, please reset the camera and add it again.<\/li>\n<\/ol>\n\n\n\n

                Why can’t I open the live video?<\/strong><\/h2>\n\n\n\n
                  \n
                1. Please check whether your mobile phone’s network status is normal, and check the stability of your mobile phone’s WIFI or mobile data<\/li>\n\n\n\n
                2. Please check whether your camera network is in good condition, check the stability of the WiFi network, it is recommended to move the camera closer to the router<\/li>\n<\/ol>\n\n\n\n

                  How To Reset StarEye camera?<\/strong><\/h2>\n\n\n\n

                  After the camera is powered on, press and hold the reset button for about 8 seconds. When the indicator light turns to blue light off and red light flashes slowly, the device successfully restores the factory settings.<\/p>\n","protected":false},"excerpt":{"rendered":"

                  Get expert solutions to your StarEye camera problems with our comprehensive FAQs and troubleshooting tips. Our guide covers common issues and provides step-by-step instructions to help you solve any problems you may encounter. Why can’t StarEye cameras scan the QR code? The wifi to connect to cannot be found when adding a camera? Why can’t […]<\/p>\n","protected":false},"author":2,"featured_media":13116,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","_uag_custom_page_level_css":"","_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[821],"tags":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=1200%2C630&ssl=1","uagb_featured_image_src":{"full":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=1200%2C630&ssl=1",1200,630,false],"thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=150%2C150&ssl=1",150,150,true],"medium":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=300%2C158&ssl=1",300,158,true],"medium_large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=768%2C403&ssl=1",768,403,true],"large":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=1024%2C538&ssl=1",1024,538,true],"1536x1536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=1200%2C630&ssl=1",1200,630,true],"2048x2048":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=1200%2C630&ssl=1",1200,630,true],"lshowcase-thumb":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=200%2C105&ssl=1",200,105,true],"woocommerce_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=300%2C300&ssl=1",300,300,true],"woocommerce_single":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?fit=600%2C315&ssl=1",600,315,true],"woocommerce_gallery_thumbnail":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=100%2C100&ssl=1",100,100,true],"jnews-360x180":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=360%2C180&ssl=1",360,180,true],"jnews-750x375":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=750%2C375&ssl=1",750,375,true],"jnews-1140x570":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=1140%2C570&ssl=1",1140,570,true],"jnews-120x86":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=120%2C86&ssl=1",120,86,true],"jnews-350x250":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=350%2C250&ssl=1",350,250,true],"jnews-750x536":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=750%2C536&ssl=1",750,536,true],"jnews-1140x815":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=1140%2C630&ssl=1",1140,630,true],"jnews-360x504":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=360%2C504&ssl=1",360,504,true],"jnews-75x75":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=75%2C75&ssl=1",75,75,true],"jnews-350x350":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=350%2C350&ssl=1",350,350,true],"jnews-featured-750":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/Solving-Your-StarEye-Camera-Problems-FAQs-and-Troubleshooting-Tips.jpg?resize=750%2C394&ssl=1",750,394,true],"jnews-featured-1140":["https:\/\/i0.wp.com\/www.camapp365.com\/wp-content\/uploads\/2023\/08\/S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Manual","author_link":"https:\/\/www.camapp365.com\/author\/security-manual"},"uagb_comment_info":8,"uagb_excerpt":"Get expert solutions to your StarEye camera problems with our comprehensive FAQs and troubleshooting tips. Our guide covers common issues and provides step-by-step instructions to help you solve any problems you may encounter. Why can’t StarEye cameras scan the QR code? The wifi to connect to cannot be found when adding a camera? Why can’t…","_links":{"self":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/13111"}],"collection":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/comments?post=13111"}],"version-history":[{"count":3,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/13111\/revisions"}],"predecessor-version":[{"id":13119,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/posts\/13111\/revisions\/13119"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media\/13116"}],"wp:attachment":[{"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/media?parent=13111"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/categories?post=13111"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.camapp365.com\/wp-json\/wp\/v2\/tags?post=13111"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}