1. How to reset the camera?
Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully.
If there is no response after resetting the camera for several times, please contact the seller to return to the factory to repair.
3. Heard the voice tone “Device is online already” , but it shows the connection is failed.
（1）Restart the router and mobile, reset the device and re-add.
（2）Confirm the WIFI can be connected to the Internet stably.
Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.
（3）Change the internet and re-add the camera.
If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.
4. Failed to search the camera when connecting the device via “Fast networking”
（1）Confirm the camera has been reset successfully (Press Reset more than 10 seconds)
（2）Confirm the camera support “Fast networking” .
Confirmation methods: when the camera gives voice tone of connecting camera via “Fast networking” or “AP connection”, it means that the camera supports “Fast networking”, otherwise, Please change other methods to connect.
（3）Confirm the APP has opened the location permission (GPS permission)
（4）Confirm that you have set up according to the above operations. If the issue still exists, please try other connection methods.
5. Use the wired connection but can not connect to the camera
（1）Confirm the camera is reset successfully.( Long press Reset more than 10 seconds)
（2）Confirm the mobile WIFI is the same with the one connected by the camera.
（3）Delete the added cameras in the APP.
（4）Confirm the APP has opened the location permission(GPS permission)
（5）Restart the mobile and APP to search the camera.
（6）Confirm that you have set up according to the above operations. If the issue still exists, please contact the seller to return to the factory to repair.
6. Failed to connect the camera after changing the router or WIFI password.
（1）Delete the added cameras in the APP.
（2）Restart the router and reset the camera to re-add
（3）If the the problem still exists, you shall connect the camera with wire or change the network to re-add.
while updating my yoosee camera i turned it off now flashs on and it dosent connect to app.not resint also..what should i do
3. Heard the voice tone “Device is online already” , but it shows the connection is failed.
（1）Restart the router and mobile, reset the device and re-add.
（2）Confirm the WIFI can be connected to the Internet stably.
Confirmation method: after connecting to WiFi, open the website with 4G network turned off. Ensure that you can surf online normally.
（3）Change the internet and re-add the camera.
If there is no other WIFI to change, use mobile hot-spot as the router, reset the device and then re-add.
having this problem and tried the solution given here for three days now but still does not work.. ever since the update of the app it has been hard to connect these cameras.. I’ve had 6 Yoosee cameras before (2 outdoor and 4 indoors) and connecting them to my android phone was not a problem before.. but now i purchased another 4 cameras five days ago and now I’m having a hard time connecting them.. it reaches a point where the device says “Device is online already” then an error message pops up saying “Some minor problems have been encountered during the addition (30401003).” My internet connection has no problem since I can go onine smoothly and stable as it normally does… How can I solve this? My Yoosee account is 058005972
my yoosee camera won’t connect to wired after using the default password once. i can’t access my device password anymore.
I want to set my cameras up what do I need to do for hard wire and what do I need to get