1. When checking and updating the firmware, the update failed.
（1）Replace the network and check again for updates.
In terms of network replacement, it is suggested to turn on mobile hot spot with mobile phone, and then click settings — network settings on Yoosee APP to switch the network to mobile hot spot.
（2）If the problem still exists, please contact your camera seller.
When viewing the monitoring or playing back the video, click the recording icon. After recording, find the corresponding video file and share it.
Storage path of video file:
Android: Mobile file management / gwellvideorec / (user ID number) / (camera ID number)
Iphone: Iphone needs to turn on the permission of APP album. After turning on, the video is saved to the album.
3. No sound can be heard while the phone is monitoring.
（1）Turn on the sound switch on the monitor page and turn up the volume.
（2）Enter “Me” — “General settings” and turn off the function “Sound will be turned off automatically when monitoring”.
4. The color of the monitoring screen is abnormal.
（1）Confirm that both Yoosee APP and camera firmware are the latest versions.
（2）Power off and restart the camera ( without reset ). If the problem still exists, please contact the seller to return to the factory for repair.
（3）Power off and restart the camera ( without reset ). If the problem occurs after a period of time, please contact your camera seller.
5.Can not hear the sound from the camera speaker during audio talk.
（1）Confirm that both Yoosee APP and camera firmware are the latest versions.
（2）Turn on the microphone access to the Yoosee APP.
Iphone : phone settings — Yoosee — microphone.
Android: phone settings — privacy — microphone — Yoosee — voice.
（3）The permission of “Two way talk” should be opened for the visitors via the device owner.
（4） If the problem still exists, please contact the seller for repair.
