1. The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”.
（1） Make sure the phone can monitor the camera.
（2） Confirm that both Yoosee APP and camera firmware are the latest versions.
（3）Take multiple attempts to view “TF card” playback, and if the problem still exists, please “format the memory card” or change a new card.
2.The monitoring goes black when checking video playback.
（1）Make sure the phone can monitor the camera.If not, please contact the seller to return to the factory for maintenance.
（2）Confirm that both Yoosee APP and camera firmware are the latest versions.
（3） If the problem persists, please format the memory card or change a new card.
（4）If the problem still exists, please contact your camera seller.
3. The is no video recorded in memory card.
Case 1: The video setting is normal, but there is no video file in the playback.
（1） Enter “recording Settings”, select “manual record”, stop video record and then format the memory card.
（2）Restart recording.
Note: The camera does not support memory card of LD brand.
Case 2: when playing back, it prompts “No TF card inserted”
（1）Remove the memory card and insert again.
（2）Plug the card into a similar product or computer to see if it can work properly.
（3）Change a new memory card and use it after formatting.
（4） If the APP format fails, please format it in the computer.
Note: When the computer formats the memory card, the file system selects FAT32. Cards with capacity of more than 64G should be formatted via a computer using third-party tools, such as: partition assistants.
Case 3: “No TF card inserted” is indicated in video setting and “TF card” playback.
（1）Remove the memory card and insert again.
（2） Plug the card into a similar product or computer to see if it can work properly.
（3） Change a new memory card and use it after formatting.
（4） If the problem still exists, please contact the seller for repairing.
The camera setup properly and I already insert the memory card, I can watch playback video everything is fine but after 2 week everything I come back to watch playback video again it show that there is “no memory card”, but when I format memory card (in the app) it’s work again and then after 2 week it happen again
no playback video
no memory card
but the memory card can be reset in the app
I don’t really understand this shit and can’t fix this shit also
My husband and I had a message to upgrade the app this morning. Since upgrading, we get alerts of videos but there are no videos to watch.
I transferred all the video files to my laptop but your video format extension (.av) can not be read by my laptop. What will I do?
You need to download the yoosee PC client to watch the videos.
Video usage tutorial: https://www.youtube.com/watch?v=9j4NnrRSNaw&t=124s
hi, the camera works and the SD card fills up (at least it appears in the config), but when I try to watch the images it do not reproduce and seems the camera did not recorded anything, if you can help me I’ll apreciate