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Comments 24

  1. Chris LOpez says:

    I need to repair my camera aibien firmware.

    • Security Manual says:

      Hi, you need to contact aibien’s technical support.
      Email: support@aibien.net

    • Marmalady says:

      Hi I will try to explain what is happening okay first I am using Android 12 I’ve had the camera a little over 2 days I was having some trouble getting it to recognize a hotspot or getting it to connect I thought maybe The battery needed to be charged or something like that I plugged it in I saw no blue light and according to the manual that means it’s charged but I know it wasn’t but I went ahead and tried to change the mode etc played around with different settings in the app nothing was working I got very frustrated I went ahead and deleted it from the app because I couldn’t get it to factory reset by holding down the mode button it does nothing no light lights up or blinks or turns off nothing happens nothing happens when I try to locate it in the hotspot network area Please someone help me I really like this camera for the very few short hours that I had it I don’t really know what to do or how to factory reset it and it doesn’t seem to be taking a charge when I plug it into charge nothing happens when I try to turn it on the on/off light blinks bright red once then dim red then nothing. . . And that’s all that happens. Please help. I’ll answer any questions I can because I’m sure I made a mess of explaining my issue because frankly I haven’t had the camera long enough to know how to explain what is wrong or what is wrong in fact.

    • Kamal Moore says:

      My camera is not working


    I bought two Yi dome cameras. Do not have cellphone. How can I control this camera from windows 10 laptop?

    • Security Manual says:

      YI home camera currently only supports adding cameras with cell phones, computers cannot be added.

  3. Peter Evans says:

    Hi, I can’t get my doorbell to charge. Have tried various leads with the correct ends and still no charge. Have tried taking batteries out and replacing but still no progress. Please advise.

  4. Raimondo says:

    Hi, I’ve successfully paired thw cam with my phone and I’ve even configured the wifi connection to my modem. After that, I’ve done a reset in order to configure a different wifi. I’m able to pair the wifi cam AP but the apple is not able to cannect to the cam.

    How can I solve?
    Is there an hardware reset that I can do?

    Best regards

    • Security Manual says:

      Hi, I would like to confirm your question.

      You can connect to the ap hotspot of the camera with your Apple phone, but the Apple phone can’t connect to the camera, right?

      There are usually two problems.
      1. it may be that the app is not getting the wifi information.
      After connecting the ap hotspot wait 30 seconds, and try to quit the app to reopen

      2. not open the location, and app location permissions.
      Due to the limitations of the phone system, you need to open the location and app location permissions, the app can get wifi information to connect to the camera.

      Specifically you can check this article: https://www.camapp365.com/why/location-and-microphone-permissions

  5. Adil Khan says:

    My solar cam no longer works after receiving update.

    Can I have the firmware to.put I tramsfalsh drive and put it in so it update properly and works

  6. Dennis Knox says:

    I am trying to instal a model pg207 camera and it keeps coming up with invalid QR code no matter what i try,unable to proceed with the installation?

    • Security Manual says:

      This prompt is not common, it is prompted on the app? Better take a picture and show me

  7. Scott says:

    I just loaded the app from Play store and it doesn’t send the verification code. Tried 2 email addresses and 1 cell number so far and it will not send the verification code…. Help!

  8. Ras Gloria says:

    Unable to add camera error:
    Devices are connected to server, please later

  9. carlo says:

    is it posible to use third party software on a internal network and use them without internet?

  10. Kristen Kirkman says:

    I am having issues with signing on, and I don’t want to subscribe to the $47 per month experts for a simple login issue. Please help

  11. Col says:

    Since update to Firmware 16.006.0222 my cameras no longer work, please provide last version of firmware to fix camera.
    I believe I put firmware onto SD card in root directory and power up.

    • Carlo says:

      before the update iwas was using ip cam viewer but since the update that´s not posible anymore.
      a fix please

      thank you

  12. William Mulholland says:

    I have set up model yi-101-8-5g dome camera. Connected and paired OK, can control camera, switch on off OK, have sound but no vision. Using huawei or samsung android phone makes no difference. White screen in app.

  13. Kelly says:

    In the last couple of days I’m getting a message when I go to review my videos. The message is in Chinese and it asks you to hit OK. Translation of this message is sample video bigger why am I getting this.

  14. Col says:

    Seems the company won’t do anything, and it is impossible to contact them.
    IF you have a camera from this company, return it for a refund, or contact google and complain about the app company not answering emails.

  15. John says:

    I have a clock spy cam and the manual asks for the HDMiniCam app. Can someone suggest another app?

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