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Comments 60

  1. Chris LOpez says:

    I need to repair my camera aibien firmware.

    • Security Manual says:

      Hi, you need to contact aibien’s technical support.
      Email: support@aibien.net

    • Marmalady says:

      Hi I will try to explain what is happening okay first I am using Android 12 I’ve had the camera a little over 2 days I was having some trouble getting it to recognize a hotspot or getting it to connect I thought maybe The battery needed to be charged or something like that I plugged it in I saw no blue light and according to the manual that means it’s charged but I know it wasn’t but I went ahead and tried to change the mode etc played around with different settings in the app nothing was working I got very frustrated I went ahead and deleted it from the app because I couldn’t get it to factory reset by holding down the mode button it does nothing no light lights up or blinks or turns off nothing happens nothing happens when I try to locate it in the hotspot network area Please someone help me I really like this camera for the very few short hours that I had it I don’t really know what to do or how to factory reset it and it doesn’t seem to be taking a charge when I plug it into charge nothing happens when I try to turn it on the on/off light blinks bright red once then dim red then nothing. . . And that’s all that happens. Please help. I’ll answer any questions I can because I’m sure I made a mess of explaining my issue because frankly I haven’t had the camera long enough to know how to explain what is wrong or what is wrong in fact.

    • Kamal Moore says:

      My camera is not working


    I bought two Yi dome cameras. Do not have cellphone. How can I control this camera from windows 10 laptop?

    • Security Manual says:

      YI home camera currently only supports adding cameras with cell phones, computers cannot be added.

      • Matt says:

        I have the same problem.
        Is this because it is not compatible to Windows10-11 etc?

  3. Peter Evans says:

    Hi, I can’t get my doorbell to charge. Have tried various leads with the correct ends and still no charge. Have tried taking batteries out and replacing but still no progress. Please advise.

    • Security Manual says:

      It may be a problem with doorbell itself.

      • Randall Calvo says:

        I can not connect my hidden camera clock, I have used several apps and I can not. The Wi-Fi network never appears to connect to me

  4. Raimondo says:

    Hi, I’ve successfully paired thw cam with my phone and I’ve even configured the wifi connection to my modem. After that, I’ve done a reset in order to configure a different wifi. I’m able to pair the wifi cam AP but the apple is not able to cannect to the cam.

    How can I solve?
    Is there an hardware reset that I can do?

    Best regards

    • Security Manual says:

      Hi, I would like to confirm your question.

      You can connect to the ap hotspot of the camera with your Apple phone, but the Apple phone can’t connect to the camera, right?

      There are usually two problems.
      1. it may be that the app is not getting the wifi information.
      After connecting the ap hotspot wait 30 seconds, and try to quit the app to reopen

      2. not open the location, and app location permissions.
      Due to the limitations of the phone system, you need to open the location and app location permissions, the app can get wifi information to connect to the camera.

      Specifically you can check this article: https://www.camapp365.com/why/location-and-microphone-permissions

      • Matt says:

        I also would check the ‘Firewall’ setting. Firewall maybe blocking it.
        I have also noticed that if you have a VPN on your iPhone it will not connect.
        I had to uninstall VPN or disable it.

  5. Adil Khan says:

    My solar cam no longer works after receiving update.

    Can I have the firmware to.put I tramsfalsh drive and put it in so it update properly and works

  6. Dennis Knox says:

    I am trying to instal a model pg207 camera and it keeps coming up with invalid QR code no matter what i try,unable to proceed with the installation?

    • Security Manual says:

      This prompt is not common, it is prompted on the app? Better take a picture and show me

  7. Scott says:

    I just loaded the app from Play store and it doesn’t send the verification code. Tried 2 email addresses and 1 cell number so far and it will not send the verification code…. Help!

  8. Ras Gloria says:

    Unable to add camera error:
    Devices are connected to server, please later

  9. carlo says:

    is it posible to use third party software on a internal network and use them without internet?

  10. Kristen Kirkman says:

    I am having issues with signing on, and I don’t want to subscribe to the $47 per month experts for a simple login issue. Please help

  11. Col says:

    Since update to Firmware 16.006.0222 my cameras no longer work, please provide last version of firmware to fix camera.
    I believe I put firmware onto SD card in root directory and power up.

    • Carlo says:

      before the update iwas was using ip cam viewer but since the update that´s not posible anymore.
      a fix please

      thank you

  12. William Mulholland says:

    I have set up model yi-101-8-5g dome camera. Connected and paired OK, can control camera, switch on off OK, have sound but no vision. Using huawei or samsung android phone makes no difference. White screen in app.

  13. Kelly says:

    In the last couple of days I’m getting a message when I go to review my videos. The message is in Chinese and it asks you to hit OK. Translation of this message is sample video bigger why am I getting this.

  14. Col says:

    Seems the company won’t do anything, and it is impossible to contact them.
    IF you have a camera from this company, return it for a refund, or contact google and complain about the app company not answering emails.

  15. John says:

    I have a clock spy cam and the manual asks for the HDMiniCam app. Can someone suggest another app?

  16. Lori Plusquellec says:

    I’m trying to register my camera and I can’t reach the website. How do I register my camera.

  17. Col Hinton says:

    Lori, I would reccomend you return your camera if possible and purchase a better model, I Can Reccomend IMOU cameras as a cheap and reliable alternative.
    I ave tried everything to get these clowns to answer to the point of trying to track the company to china. But no one will answer and you cannot get anything done. Other thatn that, you just have to connect the camera through this stupid YCC365 App and hope for the best.

  18. hailey mosa says:

    hey it wont let me purchase the cloud service and let me watch the videos.

    • Col Hinton says:

      Hailey, I would try to get a refund on your cameras. The company does not answer replies at all and google will not help. I tried everything to get them to help. Nothing.

  19. Nehal Alkas Alias says:

    Hi friend
    How to alert motion detection to my phone ? I hear no sound or alert in my phone when motion detected by this camera using Yi Lot app,
    Regards !

  20. Joy says:

    I want to publish my app on your website, what should I do?

  21. Hy says:

    I want to add Japanese language on Smartlife for PC app.
    Do you have a language file?

  22. Peter Greagg says:

    I have three of these cameras.
    I have configured them to access the wifi network.
    Only one of them is online.
    The other two are offline.
    How do I turn on all three at the same time?

  23. Peter Greagg says:

    Sorry, I should have specified that I am using HDWiFiCam Pro app.
    And I have three cameras, and I have added them to my wifi network.
    But only one of the cameras is online.
    The other two cameras are listed on the app, but they are off line.
    How do I get them all to be online at the same time?

  24. Col Hinton says:

    Easiest way is to add the cameras one at a time. Reset them from the pinhole on top, and add them via the phone app. They no longer work anywhere except the app. If you can refund them and get new ones. I can recommend imou cameras. I have been mucking about with these for over 12 months. Ycc365 app is stuffed and the company won’t help.

  25. Araceli Tapia says:

    I bought a camera from a store and its binded by an email already how can i unbind it?

  26. The Tran says:

    Hello, I purchased a used Aibien Gardview Security Camera from a second hand source. The camera is binded to the original owner. I do not have their password to get the camera to connect to my network. I tried to reset the camera mutiple times but but not get it to connect.

    Is there a way to erase the original owner’s information on the camera? Maybe download the firmware?

  27. Diane says:

    my camera was knocked off line. I have reset the camera, called my wifi provider, they rebooted my router. i HAVE CONFIRMED WITH THE WIFI company, my wifi is up and running and has the correct password. I have tried pairing my iphone with my camera several times and it tells me the wifi password is incorrect. I am so frustrated. Everything I have sent to the camera company they tell me to try I have done it.
    I need help!!

  28. Everett Hobson says:

    I need to know what I’m paying for 3.99 not helping with false alarm with insects

  29. Haleem Thowfeeq says:

    I updated to new app version (v4.0) on my iPhone, and now the camera is not showing in tje app. How do i add it back??

  30. Stephan Taylor says:

    Hi so I bought this Femii triton b6 camera used and was told it was reset and should work just fine well it doesn’t. When I try And add it as a device it says that it has been previously binded to some other email and I’ve tried to reset it and nothing ever changes is there anything I can do to use this or should I just throw It away and start Over with something else please help me

  31. Tee says:

    I purchased 3 femii home cams and I signed up for the SD card offer with all three cameras and I haven’t received the SD cards or a response back.

  32. Kim Watts says:

    I can’t download fc cam or bvcam, suggest me another compatible and interchangeable app.

  33. Gene says:

    I bought a camera used and in the process of binding it says it already bound to someone else and need to unbind it before continuing is there a way to bypass this

  34. hitech444 says:

    I’m trying to find IPCFinder 1.7.exe. I don’t know what it does exactly… If someone could give me a link or some info about it I would be grateful…

  35. erik dahman says:

    My app stopped saving recordings from 8/11/22

  36. ian matthews says:

    hi, whenever I make a payment it states that error. but then when I check my bank details, it states that the amount has been deducted. but I made 2 additional payment by accident, can i ask for refund for both the payment thank you.

  37. ian matthews says:

    hi, whenever I make a payment it states that error. but then when I check my bank details, it states that the amount has been deducted. but I made 2 additional payment by accident, can i ask for refund for both the payment

  38. Daniel Rodríguez says:

    Hello how are I have a solar camera that I can not see from outside my internal wifi network can tell me if there is a solution to that problem please thank you very much

  39. Alan says:

    How do I insert the storage chip?

    • Daniel Rodríguez says:

      solar cameras don’t charge me even though it’s a strong sun that might be the problem because they discharge me faster than they charge me

  40. Daniel Rodríguez says:

    The problem has been solved but he did it alone, I don’t know if he would have to check something else?

  41. Daniel Rodríguez says:

    solar cameras don’t charge me even though it’s a strong sun that might be the problem because they discharge me faster than they charge me

  42. Yevgen says:

    Still from last night ECT I cannot access to my cameras because have error: Unknown user name.
    What does it mean ?

  43. Jerry Bryant says:

    How do I register my new WiFi Smart Camera Yi loT? The instructions that came with the unit DO NOT include a web address to accomplish registration or sign in after registration.

  44. Joe Belsito says:

    Hello. I bought the Yl lot camera that you screw into an electrical outlet. I was able to set it up but have a few questions.

    1). When you first screw in the camera, how do you set up the camera to point to a specific area?

    2) When its pointed to a specific area and a motion is detected, the camera follows the motion but does not return to pointing to that original specific area. Isn’t it supposed to?

    3) I been “playin” with the “Rotate Reset” switch but cannot figure out what it does. What does it do? (Quite honestly, the manual is not written very well because I did not see anyplace where this is explained).

    4) What type of SD card is needed for this unit and where can I get one at?

    Thank you

  45. Ron Miller says:

    I want to register, can’t find site .

    • Joe says:

      Hi Ron. I contacted the technical support at this phone number. Maybe contact them and get a site to register it? If you find it can you please report. I would be interested in that as well. Thanks. Joe

      833-568-2565 or email community@dotcomproducts.com

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