FAQ

1. When checking and updating the firmware, the update failed. （1）Replace the network and check again for updates.  In terms of network replacement, it is suggested to turn on mobile hot...

1. Unable to bind a mailbox to get alarm notification （1）Enter Settings in web mail and start SMTP service. （2）In the alarm mailbox binding page, input the mailbox user name and...

1. The App gives the prompt of “The network is busy, please try again later.” when checking “TF card”. （1） Make sure the phone can monitor the camera. （2） Confirm that both...

1. The camera is offline （1）Remove the memory card, power off and restart router and camera (no need to reset), then confirm whether it can be online. （2）If the problem still...

1. How to reset the camera? Press the Reset on the camera for 5-10 seconds, it will give a voice tone of “Reset successful” or sharp noise if resetting successfully. 2.No response after...

1. Can not receive the verification code when registering Yoosee with phone number or email? （1）Only two verification codes can be obtained within 24 hours. （2）Ensure the SMS spam manager is...