There are many reasons why a eufy Security camera may go offline, and it may be related to the network or hardware. If your eufy Security camera is experiencing an offline issue, you can try the following steps to fix the problem.
Why is the eufy Security camera offline?
Offline means that the camera is currently unable to connect to the internet, and the eufy Security camera needs to be connected to the internet to work properly. Sometimes the camera will be offline due to certain reasons. Here are five common reasons for a camera offline:
- WiFi or router issues
- Power issues
- Memory card issues
- Software issues
- Camera failure
Fix the eufy Security camera offline issue
If your eufy Security camera is offline, don’t worry. We have prepared a guide for you to check and try to fix the offline issue.
- Restart the camera. Turn off the power and wait 10 seconds before turning it back on. Sometimes restarting the camera can fix the offline issue.
- Reset eufy Security camera and then reconnect the eufy Security camera to your phone. Resetting the camera can fix software faults.
- Place the eufy Security camera next to the router for testing. If the camera is online, it is usually because the camera’s location is unable to receive enough Wi-Fi signal or the signal is weak.
- Check your app version and update the app to the latest version.
- Remove the memory card and restart the camera. Sometimes, a memory card failure can cause the camera to go offline.
- Replace the power supply and power cord. Sometimes the power supply is not able to provide enough power, especially when using a power extension cord.
If none of the above methods can fix the eufy Security camera offline issue, it may be a hardware fault with the camera. It is recommended to contact the seller of the camera for assistance.
Why is the eufy Security camera offline after you change its position?
If you find that your eufy Security camera is offline after moving it to a new location, it may be because the new location is unable to receive a WiFi signal. We recommend trying to move the camera to a different location and positioning it closer to the router to improve signal coverage.
Why is the eufy Security camera frequently offline?
Du eufy Security the use of the eufy Security camera, you may encounter the camera going offline automatically after a period of time, which may be caused by issues with the WiFi signal, memory card, or power. You can try fixing the problem of frequent offline by following this guide.
I bought two eufy solo e20 cams in November 2021 and set each up…one for the front of the house, one for the back. They each worked wonderfully until May, 2022. It was odd, but within a couple weeks of each other, both cameras died.
The cause of death? Not sure, but they each started refusing to connect or stay connected to the network. I tried everything and even walked through troubleshooting with Eufy. This happened to both cameras within a few weeks of each other and I immediately went through the steps of trying to fix each when it happened. That means I dealt with all of this twice.
Anyway, the end result for each situation was Eufy sending replacement cameras because I was still under the 1 year warranty.
So…May/June 2022, I have two new eufy cameras back up and operating great. I was happy with Eufy support. They’re great and seemed to stand by their product. No hassle on the replacement process.
Now, we are in April 2023. Guess what happened? One of the cameras is doing exactly what happened to the original cameras….refusing to connect to the network. It’s out of the blue, too. It was working fine and it was time to charge it so I put it on the charger and got the notification that charging was done. Suddenly it won’t connect. It won’t even beep if you try to go through the steps to uninstall the camera altogether and reinstall. I can’t even factory reset it. I tried going through the steps with Eufy customer service to make sure I wasn’t losing my mind. Sure enough I was doing it right. The camera has just decided it’s not going to work anymore.
I asked Eufy if these cameras are intended to be disposable, and they assured me they are not, however I find the evidence to suggest otherwise. This is now three cameras which have died when they are less than a year old.
I am no longer under the 1 year warranty which only applies to the original purchase date. Eufy does not warranty the product to last a year. They promise to replace faulty products that die within a year of the original purchase. That’s a big difference, and to be fair, that’s industry standard as far as warranty practices go.
However, what the heck, Eufy? The evidence shows that your products are meant disposable cameras that are thrown away and replaced once you use for 6 months to a year. At least the Eufy solocam e20 is.
Let’s see how much longer the back yard camera lasts. If I’m correct, it won’t last more than a few more months.
Anyone have suggestions on a camera brand without a subscription they would recommend?
Aqara:
Has built in zigbee hub. Runs a lot of devices without a glitch. Eufy is pure junk.