You can check here for frequently asked questions about JXLCAM Camera, such as camera offline, resetting the camera, etc.
Why the camera is not displayed when I connect to the hotspot wifi of JXLCAM camera?
- Make sure your phone is connected to the hotspot wifi of JXLCAM camera, some phones will automatically disconnect the wifi that cannot be connected.
- Make sure you have turned on the GPS location of your phone and the GPS location permission of APP, due to the limitation of the system, you need to turn on the GPS permission for APP to get the camera information.
- If you are an Apple phone, check whether you have opened the Local Network permission of JXLCAM APP.
- Close the SIM card network, then close the APP and reopen it.
Why is my JXLCAM Camera offline?
JXLCAM camera shows offline in AP mode, please make sure your phone has a hotspot wifi connection to the camera, and close to the camera, AP mode only supports close connection.
JXLCAM camera shows offline in network mode, please try to reset the camera to reconnect, and put the camera close to the router, sometimes the distance is far, the wifi signal is not good.
Why does the JXLCAM camera show offline after I set it to connect to my wifi?
This is usually due to wrong wifi password or bad wifi signal, please reset the camera to reconnect, and make sure you enter the correct wifi password.
What is the default username and password for the JXLCAM camera?
The default username and password for the JXLCAM camera is: admin
For security reasons, please be sure to change the default password of the camera.
If you have forgotten the camera password, please reset the camera and reconnect.
How do I reset the JXLCAM camera?
Press and hold the reset button for 5 seconds to reset the camera, after reset the JXLCAM camera will be restored to factory settings, you need to reconnect the camera.
Forgot the password of JXLCAM camera?
You can reset the camera and delete it, then reconnect it.
Why do I not hear sound when watching live video?
Audio is disabled by default for real-time feeds in the app. The audio can be enabled by using the volume button in the live window of the app. If volume is too low, increase the volume of your device.
Why is there noise?
If there is any noise in the real-time feed, please keep your phone away from the camera and avoid placing the camera near electronic devices such as refrigerators or microwave ovens.
The sound quality of JXLCAM Mini Camera is very poor, and this may be a hardware problem.
Why does the JXLCAM camera often freeze the video or the video is out of sync?
If the video is slow or often loading, please set the video resolution to HD. If the audio and video are not synchronous, please check whether the network the camera is connected to is functioning normally. If there is a lot of delay, try to exit and reopen the feed.
