Why is the NIVIEW camera Network Configuration failed?
NIVIEW camera failed to connect to wifi, prompt ‘Network Configuration failed’, please check the problem and reconnect:
- Please make sure your camera is connecting to a 2.4GHz WiFi, not a 5GHz WiFi.
- Move the camera and your mobile device closer to your router when connecting.
- Check if the WiFi password you entered was wrong or if there are special symbols in the password.
- Make sure the power of your camera is enough and your router did not disconnect power.
Why does the NIVIEW camera disconnect to WiFi sometimes?
- Please check the network connection of your mobile device and the router.
- If the camera can’t receive a strong signal, please try to move your router closer to the camera, or use a WiFi extender.
- Make sure the power of your camera is enough and your router is connected to power.
Why doesn’t the Wi-Fi name appear when I connect to Wi-Fi?
On IOS devices with iOS13 and above, you need to turn on the “location permission” for the app in the system settings and change it to “allow when using”.
How far should the NIVIEW Camera be from the router?
After testing, the Wi-Fi connection distance can normally reach up to 220 meters in the open area. However, the actual situation depends on the strength of Wi-Fi and its surrounding environment (thick walls, electromagnetic devices, large metal objects will all cause interference to the Wi-Fi signals). If the camera connection signal is weak or unstable, please place the camera as close to the router as possible.
Will the NIVIEW camera show red lights when night vision is activated?
The built-in infrared led make the camera only show some dim red lights when night vision is activated, but the image quality is still clear under no light environment.
How long can the NIVIEW camera battery work?
The NIVIEW camera has three working modes.
The default mode is low power consumption mode. When someone passes by, the camera will automatically start recording for 15 seconds. When the person is in the monitoring range, the camera will keep recording.
The built-in battery of the camera can work for 6000 wake-ups, and the solar energy supplements 250 wake-ups per hour.
In theory, it can be used all the time. The second mode is the adaptive mode. When the battery is above 50%, the camera will record 24 hours. When the power is below 45%, the low-power working mode is turned on. When someone passes by, the camera will automatically start recording for 15 seconds. When the person is in the monitoring range, the camera will keep recording.
The third mode is the full-time mode. In this mode, a continuous power supply is required. At full power, if there is no power supply, it can only work for 36 hours.
Why can’t I receive NIVIEW push notifications on my mobile phone?
Make sure you have allowed NiView App to push notifications to your mobile phone.
What should I do if the optical zoom lens is out of focus?
In this case, the lens is out of focus due to changes in the environment. Please go to the PTZ control interface, turn the viewing angle to the farthest reference object, click the zoom calibration button and wait for 1 minute.
Why is NIVIEW motion tracking inaccurate?
Please click the linkage calibration button at the top right of the homepage, the upper and below lenses will recalibrate the linkage coordinates.
How many NIVIEW cameras can I add?
You can add 50 NIVIEW cameras, but we recommend adding up to 10 devices for a better experience.
You can share the camera with up to 8 accounts.