Get expert solutions to your StarEye camera problems with our comprehensive FAQs and troubleshooting tips. Our guide covers common issues and provides step-by-step instructions to help you solve any problems you may encounter.
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Why can’t StarEye cameras scan the QR code?
- Make sure your StarEye camera is switched on.
- Remove the protective film in front of the lens and wipe the lens clean.
- Reset the camera
The wifi to connect to cannot be found when adding a camera?
- Please make sure the StarEye app location permission is turned on
- When the camera is not equipped with network, you phone need to connect Wi-Fi to add the device
- After the camera is connected to the network, please keep connected to the same Wi-Fi as the camera, click on the “+” in the upper right corner of the “My Device Page”, and select LAN add.
Why can’t I add a StarEye camera?
- Please make sure that the camera is plugged in to avoid the low battery causing the connection failure
- Ensure that the camera is not more than 8 meters away from the router
- If enter the wrong password, the camera indicator will always be in a blue flashing state, you need to press the reset button until the indicator to flash red slowly, re-configure the network
Why is my StarEye camera offline?
- Please check the camera information or WI-FI strength, poor Wi-Fi may cause the camera to go offline. You need to move the camera to a place with good Wi-Fi strength or change a router with higher signal strength.
- If your camera has been offline for a long time, please check if the camera has power.
- If there is a memory card inserted, please try to take out the memory card and reboot the camera.
- If none of the above solves the offline problem, please reset the camera and reconnect it.
Why can’t I receive alarm notifications from StarEye?
- Please make sure the camera is connected to the Internet and plugged in
- Please make sure to give the StarEye app notification permission, in the phone settings-notification management, open the app notification
- Please make sure motion detection is turned on and message notification permission is turned on.
What should I do if the Android push is delayed?
- Please check if your mobile phone network status is stable
- Because sometimes the channel of the third – party push platform will be blocked, it may cause the push delay of the message.
Forgot your StarEye camera password?
- The initial password of the camera is 6666
- If you forget the password of the camera after changing the password, please reset the camera and add it again.
Why can’t I open the live video?
- Please check whether your mobile phone’s network status is normal, and check the stability of your mobile phone’s WIFI or mobile data
- Please check whether your camera network is in good condition, check the stability of the WiFi network, it is recommended to move the camera closer to the router
How To Reset StarEye camera?
After the camera is powered on, press and hold the reset button for about 8 seconds. When the indicator light turns to blue light off and red light flashes slowly, the device successfully restores the factory settings.
All pictures show camera without power lead. So does this mean you can place camera anywhere without power?
I have changed WiFi provider, and now my star eye app closes after about 5 seconds, and the camera is no longer recording videos, even though I have just paid for 3 months cloud storage. Can someone please help, its urgent