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Home TOSEE PLUS

TOSEE PLUS Device can’t connect WiFi

July 18, 2019
in TOSEE PLUS, FAQ
9
  1. Make sure the connect wifi is 2.4GHz
  2. Make sure the indicator red light flash slowly
  3. Check the password whether it is correct or have space
  4. Then reset the camera to reconnect
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Comments 9

  1. Vera Jankovic says:
    3 years ago

    After resetting camera I only get voice notification from the camera “configuration error please check”. It was connected before but I couldn’t get the ring feature when someone rings, so I tried reconnecting camera again, by resetting. But now camera is not functional as it can’t connect to the app. It is all fine to the point when it start connecting. It passes about 5 percent and the animation says that connection to WIFI has been done, than when comes to cloud services it beeps says 3 times “configuration error please check” and restarts. Please advise what to do. This is the second camera that does that and I thought first one was faulty. This one was certainly not faulty as it worked before I did reset. The only issue I had before is that I did not have ring feature when someone is at the door, just pop up notification, so I missed all visitors

    Reply
  2. Vera Jankovic says:
    3 years ago

    After resetting camera I only get voice notification from the camera “configuration error please check”. It was connected before but I couldn’t get the ring feature when someone rings, so I tried reconnecting camera again, by resetting. But now camera is not functional as it can’t connect to the app. It is all fine to the point when it start connecting. It passes about 5 percent and the animation says that connection to WIFI has been done, than when comes to cloud services it beeps says 3 times “configuration error please check” and restarts. Please advise what to do. This is the second camera that does that and I thought first one was faulty. This one was certainly not faulty as it worked before I did reset. The only issue I had before is that I did not have ring feature when someone is at the door, just pop up notification, so I missed all visitors

    Reply
    • admin says:
      3 years ago

      Sorry, I don’t know what the problem is.
      I am not tosee plus technology, I suggest you contact the camera seller.

      Reply
      • Vera Jankovic says:
        3 years ago

        Tosee plus have updated firmware on my camera when I had set it up the first time, and I have a feeling that this update is what is causing this problem.

        Reply
        • admin says:
          3 years ago

          You can try lowering the camera version.
          ask your camera seller for old firmware

          Reply
  3. Michael Fraser says:
    1 year ago

    I bought some of your cameras to deploy in a production space. For security reasons, my IT department does not want SSID being broadcasted. Every attempt to add the cameras with ssid hidden has failed. Can you say whether there is a way to add the camera to the app with ssid hidden. Thanks in advance for your urgent response.

    Reply
  4. Jennie Guidry says:
    9 months ago

    My second tosee doesn’t connect now

    Reply
  5. Gary says:
    5 months ago

    The ToSee setting will not recognize my administrative password how can I reset the password

    Reply
    • Security Manual says:
      5 months ago

      You can reset the camera and then re-add the camera.

      Reply

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