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UBell Camera Troubleshooting and FAQ

February 9, 2023
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How to fix can not connect to the UBell camera?
How to fix UBell cameras sending a lot of motion alerts?

How to fix can not connect to the UBell camera?

You can fix the problem of not being able to connect to the UBell camera by following these six steps.

  1. Reboot your router to make sure the WiFi network smooth.
  2. Please reset the camera (using the pin to reset the camera) to default after you fully charged the UBell camera.
  3. Please turn up your phone volume to the maximum, since the UBell camera pair through sound wave.
  4. Please put the UBell camera, phone as near as to your router (within 1.5 feet) to get a strong wifi signal strength.
  5. Please confirm again your WiFi password correct.
  6. Please make sure your router setting is DHCP enabled, otherwise your router will not send out WiFi signal for any wireless device for pairing up.

How to fix UBell cameras sending a lot of motion alerts?

Most UBell cameras are PIR detected, you can try these 3 steps to fix the problem.

  • 1. Please adjust your camera installation angle a bit down to focus the motion area.
  • 2. Please change your PIR sensitivity to Low to reduce the PIR sensitivity.
  • 3. Do not install the camera with nearby bushes,shrubs, grasses and tree leaves coming into the PIR range.
How to fix UBell cameras sending a lot of motion alerts?
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