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Home CamHi

CamHiPro Camera frequently asked questions

December 15, 2022
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You can check here for frequently asked questions about CamHiPro Camera, such as camera offline, resetting the camera, etc.

Contents hide
How do I connect my CamHiPro Camera to my phone?
Why is my CamHiPro Camera offline?
How do I reset my CamHiPro Camera?
How to connect CamHiPro camera to a NEW WIFI
Why no one is there but the alarm is sounding?
Why CamHipro camera alarms are too frequent?
Why can’t I get alarm pushes from CamHipro?
No alarm video recorded
Why does the CamHipro camera keep rebooting or dying?
Why I can not find recorded video on my play back?

How do I connect my CamHiPro Camera to my phone?

You need to download the CamHiPro APP before you can add a camera.
Click on this to view the user manual

Why is my CamHiPro Camera offline?

Check if the network works well, maybe the camera location is too far from the router, move to a closer place and try.

If the network and power supply are normal, reset CamHiPro camera. If you still cannot view after resetting, please delete the device and add the camera again and try again.

How do I reset my CamHiPro Camera?

Connect camera to power adapter, press and hold camera reset button for 20 seconds, it will reset and restart in 1 min, the reset button is on the cable with a cover.

How to connect CamHiPro camera to a NEW WIFI

  1. Reset camera
  2. Delete the camera from Camhipro device list
  3. Setup the camera as a new one

Why no one is there but the alarm is sounding?

  1. Please try to adjust the camera position or direction, make the camera further from the monitor area.
  2. Some objects (Fly, Leaves, Dust) trigger the motion sensor, please reduce the motion sensitivity, and adjust the monitor area to avoid the false alarm area.
See also  How To Use CamHiPro Camera (Complete Manual )

Why CamHipro camera alarms are too frequent?

Please reduce the motion sensitivity, adjust the monitor area, setup schedule alarm time in advanced setting

Why can’t I get alarm pushes from CamHipro?

Enable notification of the Camhipro app in the mobile settings.

No alarm video recorded

Please insert the micro SD card, make sure the sd card is readable in sd card setting page (you can see the memory size)

Why does the CamHipro camera keep rebooting or dying?

Please check if your SD card is installed correctly, or replace with another brand new memory card (Class 10) and go through the whole set up again.

Why I can not find recorded video on my play back?

Setup the correct time zone for your device

Select your Time Zone, and enable Daylight Saving Time, then Click Saving Time Zone for Device

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Comments 2

  1. Richard Wiker says:
    4 weeks ago

    How do I initially aim the YI IoT Camera? I would like it to point horiznotal but it points upwards at abpout 30 degree angle.

    Reply
    • Security Manual says:
      4 weeks ago

      Sorry, can’t be set up

      Reply

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