You can check here for frequently asked questions about FtyCamPro Camera, such as camera offline, resetting the camera, etc.
Why the camera is not displayed when I connect to the hotspot wifi of FtyCamPro camera?
- Make sure your phone is connected to the hotspot wifi of FtyCamPro camera, some phones will automatically disconnect the wifi that cannot be connected.
- Make sure you have turned on the GPS location of your phone and the GPS location permission of APP, due to the limitation of the system, you need to turn on the GPS permission for APP to get the camera information.
- If you are an Apple phone, check whether you have opened the Local Network permission of FtyCamPro APP.
- Close the SIM card network, then close the APP and reopen it.
Why is my FtyCamPro Camera offline?
FtyCamPro camera shows offline in AP mode, please make sure your phone has a hotspot wifi connection to the camera, and close to the camera, AP mode only supports close connection.
FtyCamPro camera shows offline in network mode, please try to reset the camera to reconnect, and put the camera close to the router, sometimes the distance is far, the wifi signal is not good.
Why does the FtyCamPro camera show offline after I set it to connect to my wifi?
This is usually due to wrong wifi password or bad wifi signal, please reset the camera to reconnect, and make sure you enter the correct wifi password.
What is the default username and password for the FtyCamPro camera?
The default user name of FtyCamPro camera is: camera0
The password is random, it will be changed to a new password every time you reset the camera.
You can change the user name and password in the Access settings.
How do I reset the FtyCamPro camera?
Press and hold the reset button for 5 seconds to reset the camera, after reset the FtyCamPro camera will be restored to factory settings, you need to reconnect the camera.
Forgot the password of FtyCamPro camera?
You can reset the camera and delete it, then reconnect it.
This company needs to be sued for millions of dollars so all the people that they ripped off can collect their money! 30 day returns…LMAO They told me to shove my cams up my butthole and offered no way to return them!
My cctv is connection failed how do i fix it or how do i returned
This turned out to be a one heck of challenge even after doing everything right i still can not get it connect to the network. Keep on getting network connection failed mesage
How do I return this? I bought 2 and they sent 5. Making sure I wasn’t charged for that amount. I want a refund too.
How long does it need to be charged ?
Yo Erik ISAAC romero kiero registrar mi cámara para mi ogar
I didn’t get any SSID card in the box, and I bought 2 spending $90. I have to send these back and get my money.
Mariaizabeldejesusgarcia7@gmail.com
SSID card (brand new) fails to work when installed, I even had a tech look at it & he’s baffled too! Without an Ssid card, its an oversized paper weight. What a piece of junk & i bought 2 for the price of one and BOTH have the same ssid problem. TAKE IT OFF THE MARKET! Manuals do not address the problem. Customer service is a joke.
I agree, POS!!! A waste of time and money!!!!!