You can check here for frequently asked questions about FtyCamPro Camera, such as camera offline, resetting the camera, etc.
Why the camera is not displayed when I connect to the hotspot wifi of FtyCamPro camera?
- Make sure your phone is connected to the hotspot wifi of FtyCamPro camera, some phones will automatically disconnect the wifi that cannot be connected.
- Make sure you have turned on the GPS location of your phone and the GPS location permission of APP, due to the limitation of the system, you need to turn on the GPS permission for APP to get the camera information.
- If you are an Apple phone, check whether you have opened the Local Network permission of FtyCamPro APP.
- Close the SIM card network, then close the APP and reopen it.
Why is my FtyCamPro Camera offline?
FtyCamPro camera shows offline in AP mode, please make sure your phone has a hotspot wifi connection to the camera, and close to the camera, AP mode only supports close connection.
FtyCamPro camera shows offline in network mode, please try to reset the camera to reconnect, and put the camera close to the router, sometimes the distance is far, the wifi signal is not good.
Why does the FtyCamPro camera show offline after I set it to connect to my wifi?
This is usually due to wrong wifi password or bad wifi signal, please reset the camera to reconnect, and make sure you enter the correct wifi password.
What is the default username and password for the FtyCamPro camera?
The default user name of FtyCamPro camera is: camera0
The password is random, it will be changed to a new password every time you reset the camera.
You can change the user name and password in the Access settings.
How do I reset the FtyCamPro camera?
Press and hold the reset button for 5 seconds to reset the camera, after reset the FtyCamPro camera will be restored to factory settings, you need to reconnect the camera.
Forgot the password of FtyCamPro camera?
You can reset the camera and delete it, then reconnect it.
Do the camera unit have batteries and can they be replaced
The pixie camera is absolutely worthless and the customer service is worse that that. I cannot determine even how to turn the camera on and off remotely using the app. If someone can help me pleas do so as the customer service has now 3 times said they will send me a video and never have.
How to I return the cameras?
please send back my money peace of shit bill
I purchased three of these FlyCam Pros. I’ve hours trying to set it up according to the supplied instructions. Have I been ripped off? I download the app to my phone but after going to bluetooth and putting my password in nothing happens. I have to keep inputting my password. It won’t stay. Why?
Where can I find step-by-step instructions on how to set up and use this device?
I wish they would have told us their app connected to these cameras is useless! OMG nothing like PORN ads when you open the app! Honestly guys we paid enough for these cameras you could provide an Ad free app. I wont even comment on your lack of translation skills. The app did eventually connect to my camera, i was able to view it at another location. The min i take it off the power it goes offline and shuts off as if there is NO battery in them. NONE of the settings in the app actually stay “set”. I cannot even keep the time zone synchronized! I tried to email the support help provided with the delivery, the email bounces back! The phone number provided gives a not in service message. SO we who purchased these damn things just basically sent $ to China for fun????? My old Wansview cameras are still working. Im going to list these on Ebay for $10,000 so nobody buys them but can see my descriptive review of how much they SUCK! I feel for ya folks but we got SCREWED OVER!
I gave it a real go but hours of troubleshooting and googling for hacks and this thing just won’t what a waste of money! it is going back
i just got one today and it wont connect to anything, so im with the rest of yall…its literal junk
Absolute crap , will not connect to anything …. The app is complete shit
I want a full refund NOW
Absolute rubbish….failed to work….will report to trading standards unless I get a refund!