You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.
How to fix not connecting to iCam365 camera?
Fix can’t connect to wifi
iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.
1. Make sure the iCam365 camera is currently in waiting connection mode.
- After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.
- No voice prompt, please reset the iCam365 camera
2. Make sure iCam365 camera supports your wifi.
iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.
3. Please put the camera next to the router, and then connect the camera
4. Make sure your wifi password is correct
5. Change the mode to connect to iCam365 camera
iCam365 supports two modes of camera connection.
- The camera can not scan the QR code, please try to use Quickly add.
- If you can’t connect to AP hotspot, please try Scan code to add.
6. Reboot the router, sometimes the router fails to connect to the new device.
Voice Troubleshooting
If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.
Voice: Router connection failed, please reconfigure the network
It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.
Voice: Receiving wifi information, connecting to server
It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.
Voice: Please program the ID number.
This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.
After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.
iCam365 camera hardware failure, please return the camera.
How to fix iCam365 camera offline?
Follow these steps to fix iCam365 camera offline problem.
- Restart the iCam365 camera
- Reboot the router
- Reset the iCam365 camera to reconnect.
If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:
- Make sure the iCam365 camera has power
- Make sure the iCam365 camera is connected to the router is normal
- If you have changed the Wi-Fi or password, please reset the camera to reconnect
- iCam365 camera is not too far away from the router, separated by walls or other obstructions
- Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card
1- Need to permanently deactivate light , goes on sporadically after internet resets ? or something.
2- NEED OPTION TO deactivate ALL online web recording (even free has one) or be able to DELETE , I only want SD Card
3- when power goes out I need to manually unplug Camera to get it to work again (maybe would be good to have a web reset)
otherwise seems to work well and a great price
I purchessed a two cam system and the first one did not stay conected to the wifi. The second unit did go on line and is still working after three days. Yes I did follow all the instructins for reset and re boot. Can you help me to resolve this problem? For my situation I need two cams.
Crap!
Microsd instead of going to the slot it fell inside the camera
How i can take it out
Please help
My icam365 was working fine now it says it’s not connected to Wi-Fi. I did reset it no difference.
Should I do to get it to work?
Had a power outage now the cameras dont show up on the app. they still work and move when you walk in front of them and I still get notifications when someone walks by but I cant see anything
I can hear the audio from the camera, but cannot talk back. No sound from the camera. I am pressing the microphone button on the app screen.
How do I get a notification to my phone when someone is near the camera .?
How to I deactivate the light. I have my camera mounted behind glass and the light from the camera makes a blare that won’t allow me to see are anything at night
camera will NOT connect to my router. This is the second camera I purchased; the first one connected with no problems.
Wifi network name and password are correct, camera is twelve inches from router. I reset the camera, I rebooted the router……….nothing works. Help me…………………please