You can find here how to fix iCam365 camera can’t connect to wifi, offline and not working problems.
How to fix not connecting to iCam365 camera?
Fix can’t connect to wifi
iCam365 camera can not connect to wifi usually caused by the following problems, you can follow the guide below to fix the problem of not connecting to wifi.
1. Make sure the iCam365 camera is currently in waiting connection mode.
- After the camera is powered on, wait for the camera to start up (about 30 seconds), the camera will send out a voice prompt ‘Camera start up is complete, waiting for the network to be added’.
- No voice prompt, please reset the iCam365 camera
2. Make sure iCam365 camera supports your wifi.
iCam365 camera only supports 2.4Ghz wifi, wifi name and password support English, alphabet and numbers.
3. Please put the camera next to the router, and then connect the camera
4. Make sure your wifi password is correct
5. Change the mode to connect to iCam365 camera
iCam365 supports two modes of camera connection.
- The camera can not scan the QR code, please try to use Quickly add.
- If you can’t connect to AP hotspot, please try Scan code to add.
6. Reboot the router, sometimes the router fails to connect to the new device.
Voice Troubleshooting
If the above problem can not fix the wifi connection problem, please follow the iCam365 camera’s voice prompts to fix the problem.
Voice: Router connection failed, please reconfigure the network
It means iCam365 camera can’t connect to wifi, please check your wifi information and reset the camera to reconnect.
Voice: Receiving wifi information, connecting to server
It means iCam365 camera can’t connect to the internet, maybe the camera is too far away from the router, please get closer to the router.
Voice: Please program the ID number.
This may be a Chinese voice, iCam365 camera does not program ID, can not use.
We suggest you to return the camera directly, or contact your seller for support, you need a computer to fix this prob.
After iCam365 camera start, there is no ‘camera start up is complete, waiting for the network to add’ voice, after resetting the camera, there is no voice either.
iCam365 camera hardware failure, please return the camera.
How to fix iCam365 camera offline?
Follow these steps to fix iCam365 camera offline problem.
- Restart the iCam365 camera
- Reboot the router
- Reset the iCam365 camera to reconnect.
If the above steps can fix the camera but it is often offline, then the camera may be too far away from the router, we recommend to move closer to the router.
Or please check the following issues in order:
- Make sure the iCam365 camera has power
- Make sure the iCam365 camera is connected to the router is normal
- If you have changed the Wi-Fi or password, please reset the camera to reconnect
- iCam365 camera is not too far away from the router, separated by walls or other obstructions
- Take out the memory card, then restart the iCam365 camera, if the camera works normally, then it is the problem of memory card, please replace the memory card or format the memory card
Hi, i have two table lamps. Icam365. Non off them will track upp and down. Only left and right. What’s the problem??
Olá boa noite,
Tenho 1 câmara ICam365 e quero que ela grave 24horas sobre 24 e tem um plano de pagamento… mas não me deixa pagar alguém pode ajudar???
Obrigado
We have 2 outside Icams displayed on a PC, Laptop, tablet and phone. Suddenly, after months, the PC and laptop can no longer access the recorded video saved on them, but can see real time events.. The tablet and phone apps can still view all captured events. Why? What changed? I’ve uninstalled and reinstalled the Icam354 apps on doth devices. No change.
Now I can’t see anymore my 2 cameras
Get only a message when sound or human detection.
How can i solve the problem
I am abroad and not at home
hi ,i had 7 days of playback now non,just comes up super a1 recognition not enabled BUY NOW THIS IS MY FIRST MESSAGE
hi ,i had 7 days of playback now non,just comes up super a1 recognition not enabled BUY NOW
I had trouble getting the camera to work at first but then managed to figure it out after wasn’t able to talk to anyone to help. I found the web page troubleshooting very helpful thank you! The quality is very impressive.
One thing that stands out as odd and quite frustrating is not being able to us your own cloud – think that’s a bit shit to be fair. Otherwise happy with starting with terrible instructions that didn’t explain thing very well to reading this and then it was all very easy and smooth sailing. Hopefully I can get a TF Card so I can record then I’m happy as.
Why do I have to take SD card out every 3-4 day for it works ? I have 2 camera and it is on both.
Hi, I need an open source firmware for this piece of manufacturer locked cloud camera. I feel deceived – no rpts:// stream available locally on my intranet, only through the internet and their cloud. What I need is a direct local stream on isolated LAN, with no connection nor any data sharing to the internet. I hope that flashing an open source firmware for this iCam365 (produced by “tange.ai”) could do the job? Any ideas? Thanks a lot!
Hi, I need an open source firmware for this piece of manufacturer locked cloud spying shit. I feel deceived – no rpts:// stream available locally on my intranet, only through the internet and their cloud. Any ideas? Hoping that flashing an open source firmware could do the job. Thanks a lot