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Home YI IoT

YI IoT Camera Common problems and fixes

February 23, 2023
in YI IoT
49
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Contents hide
How to view the Alerts video of YI IoT camera?
How do you set up a YI IoT camera?
How to connect YI IoT camera to wifi?
How To Fix YI IoT camera can not connect to wifi?
Why is my YI IoT Camera offline?
Why does YI IoT Camera only record for 6 seconds?
Is YI IoT the same as YI Home?
Can you use YI IoT camera without cloud?
How many YI IoT cameras can I connect?
Can 2 phones connect to YI IoT camera?
Can I watch my YI IoT camera on my computer?
Can I share YI IoT camera with family?
Can I view multiple YI IoT cameras at once?
How do I connect a second YI IoT camera?
Do YI IoT cameras support ONVIF or RTSP?

How to view the Alerts video of YI IoT camera?

When you want to watch Alerts videos from YI IoT cameras, you will see an alert message. This means that in order to watch these videos, you must purchase a cloud storage service. (Android phones can be viewed for 6 seconds)

How to view the Alerts video of YI IoT camera?

But, if you have a memory card inserted, you can view the Alerts video here.

YI IoT camera Live Video > Activity > Select SD Card

View Camera Recording - yi iot

How do you set up a YI IoT camera?

  • How to Share YI IoT camera?
  • How to set up video recording?
  • How to set up motion detection?
  • How to set up YI IoT camera Motion tracking?

How to connect YI IoT camera to wifi?

Connecting the YI IoT camera is easy, you just need to follow the app instructions to connect.
Or you can check out this guide that describes in detail how to use the YI IoT camera.

See also  YI IoT Camera

How To Fix YI IoT camera can not connect to wifi?

If you are having trouble connecting your YI IoT camera to your WiFi network, please don’t worry, we recommend that you review the guide below and follow the steps provided to try and fix it.

1. Please move closer to your router, and reboot your router. (This will fix the router wifi signal problem)
2. Restart your YI IoT camera (this will fix the software fault)
3. Make sure the YI IoT camera beeps

4. Connect to the 2.4Ghz wifi, make sure your wifi password is correct, the wifi name and password should preferably be in English, numbers, English symbols.

5. Then start connecting the YI IoT camera to the wifi.

For more details on how to connect, please see: Set Up YI IoT Camera User Manual (Ultimate Guide)

If you still cannot connect to the YI IoT camera, it is recommended to recheck the above issues and reconnect.
If the connection fails more than 3 times, it is possible that the YI IoT camera is faulty, please contact your seller.

Other fixes?

If you can’t fix it by following the above guide, then you need to check your wifi for restrictions such as mac whitelisting, router issues, etc.

I don’t recommend it though, router issues are less likely and will need to be checked by an expert.

I would recommend you simply replace the YI IoT camera.

Why is my YI IoT Camera offline?

YI IoT camera is offline you can try to reset the camera then reconnect the YI IoT camera.
It is also possible that there is a wifi signal problem, it is recommended to keep the YI IoT camera closer to the router.

See also  Why is my YI IoT camera offline and how do I fix it?

Related articles: Why is my YI IoT camera offline and how do I fix it?

Why does YI IoT Camera only record for 6 seconds?

No, 6 seconds is a cloud storage record and you need to purchase a subscription to record more time.

If you are using a memory card, you can view the video in YI IoT camera Live Video > Activity > Select SD Card.

Is YI IoT the same as YI Home?

YI IoT and YI Home are both apps developed by yi technology.

YI IoT is an app used by a third party manufacturer, and there are many different brands of cameras using YI IoT app.

YI Home APP can only be used by yi technology’s official cameras.

Can you use YI IoT camera without cloud?

You don’t need to buy cloud storage. You can use memory cards for recording.

How many YI IoT cameras can I connect?

YI IOT can connect up to 50 cameras

Can 2 phones connect to YI IoT camera?

No, you can’t connect multiple phones to the same YI IoT camera.
You can share the camera to enable multiple phones to use it.

Can I watch my YI IoT camera on my computer?

Yes, you can.
YI IoT supports Windows PC, you can download YI IoT For Pc here

Can I share YI IoT camera with family?

Cameras can be shared, you can see how to share YI IoT cameras here

See also  How To Reset YI IoT Camera? (Complete Guide)

Can I view multiple YI IoT cameras at once?

Click the ” icon to watch 4 YI IoT cameras at the same time.

View the description of YI IoT icon

How do I connect a second YI IoT camera?

You need to connect YI IoT cameras one by one, the connection method is the same.

Do YI IoT cameras support ONVIF or RTSP?

YI IoT cameras do not support ONVIF or RTSP.

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Comments 49

  1. Lionel Buchanan says:
    2 years ago

    I can’t get my cam to connect with my wifi for more than 10 seconds. I have the cam about 10 feet from the router. If they don’t stay connected they are of no use to me. How do I return them to you? I’ll bet I will not get an answer to that question. I looked up your BBB record and you have a resounding ” F ” You have Conveniently left off that the cams are close to worthless if you don’t pay for the cloud. I thank you for any help?

    Reply
  2. Lana Philip says:
    2 years ago

    Can you give instructions about using the light function of the camera?

    Reply
    • Security Manual says:
      2 years ago

      I have updated the description of the light function, please check

      Reply
  3. EMILIO CORIA SANCHEZ says:
    2 years ago

    Como puedo fijar los límites de escaneo hacia la izquierda y hacia la derecha?

    Reply
  4. harry deo says:
    2 years ago

    can anyone suggest how i can make the camera record for longer than 6seconds.

    Reply
    • Security Manual says:
      2 years ago

      No, you need to purchase cloud storage to go beyond 6 seconds.

      Or use a memory card, then view the recorded video in the Live Video screen.

      Reply
    • Buck says:
      2 years ago

      Yeah, you can spend a pile of money in their cloud. The cam is almost worthless without the cloud

      Reply
  5. Joe says:
    2 years ago

    Does it alert on Alexa Show or just on cellphone?

    Reply
  6. Daniyal usman says:
    2 years ago

    My application of yi iot is not accepting the password why ???? Technical isshu . I give many time true password but its not going on why ?????????

    Reply
    • Security Manual says:
      2 years ago

      You can click Forget Password and set a new password

      Reply
  7. Miss says:
    2 years ago

    I have tried everything, and about to give up and send cameras to you. I’ve done everything and at the end it says can’t connect to Wi-Fi. I reset and start over so many times. This is a gift, so I want it to work before passing it on. Thanks
    Pairing failed.
    x
    Camera binding failed. Please reset the camera after
    checking the following problems
    1. Ensure camera is powered up and waiting for
    networking;
    2. Ensure camera has successfully identified the
    OR code and heard “OR code scanned
    successfully”
    3. Ensure Wi-Fi name and password are correct;
    4. Try to restart the router or modem and make
    sure the camera is as close to the router as
    possible;
    5. Check if Wi-Fi is 2.4G (some cameras support
    5G)
    Reset the camera
    The above is still not re…e the problem diagnosis

    Reply
  8. Peter Kuntzky says:
    2 years ago

    die app yiiot fällt laufen aus und ich bekomme kein kontakt zu meinen kameras
    von kamera zum welan ck.4-4,5 meter
    welan empfang sehr stark trotzdem laufen ausfall von der app

    Reply
  9. Dennis says:
    3 years ago

    What is the largest SD card I can use?

    Reply
    • James Kline says:
      2 years ago

      When do you use the camer icon on the interface and what does that do?

      Reply
    • James Kline says:
      2 years ago

      Dennis. I used a 128 micro usb and it works fine

      Reply
  10. joel carreno says:
    3 years ago

    BONJOUR , je n’arrive plus à lire les vidéos d’alertes . on me demande de m abonner !!!

    Reply
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