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Home YI IoT

YI IoT Camera Common problems and fixes

February 23, 2023
in YI IoT
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Contents hide
How to view the Alerts video of YI IoT camera?
How do you set up a YI IoT camera?
How to connect YI IoT camera to wifi?
How To Fix YI IoT camera can not connect to wifi?
Why is my YI IoT Camera offline?
Why does YI IoT Camera only record for 6 seconds?
Is YI IoT the same as YI Home?
Can you use YI IoT camera without cloud?
How many YI IoT cameras can I connect?
Can 2 phones connect to YI IoT camera?
Can I watch my YI IoT camera on my computer?
Can I share YI IoT camera with family?
Can I view multiple YI IoT cameras at once?
How do I connect a second YI IoT camera?
Do YI IoT cameras support ONVIF or RTSP?

How to view the Alerts video of YI IoT camera?

When you want to watch Alerts videos from YI IoT cameras, you will see an alert message. This means that in order to watch these videos, you must purchase a cloud storage service. (Android phones can be viewed for 6 seconds)

How to view the Alerts video of YI IoT camera?

But, if you have a memory card inserted, you can view the Alerts video here.

YI IoT camera Live Video > Activity > Select SD Card

View Camera Recording - yi iot

How do you set up a YI IoT camera?

  • How to Share YI IoT camera?
  • How to set up video recording?
  • How to set up motion detection?
  • How to set up YI IoT camera Motion tracking?

How to connect YI IoT camera to wifi?

Connecting the YI IoT camera is easy, you just need to follow the app instructions to connect.
Or you can check out this guide that describes in detail how to use the YI IoT camera.

See also  How To Reset YI IoT Camera? (Complete Guide)

How To Fix YI IoT camera can not connect to wifi?

If you are having trouble connecting your YI IoT camera to your WiFi network, please don’t worry, we recommend that you review the guide below and follow the steps provided to try and fix it.

1. Please move closer to your router, and reboot your router. (This will fix the router wifi signal problem)
2. Restart your YI IoT camera (this will fix the software fault)
3. Make sure the YI IoT camera beeps

4. Connect to the 2.4Ghz wifi, make sure your wifi password is correct, the wifi name and password should preferably be in English, numbers, English symbols.

5. Then start connecting the YI IoT camera to the wifi.

For more details on how to connect, please see: Set Up YI IoT Camera User Manual (Ultimate Guide)

If you still cannot connect to the YI IoT camera, it is recommended to recheck the above issues and reconnect.
If the connection fails more than 3 times, it is possible that the YI IoT camera is faulty, please contact your seller.

Other fixes?

If you can’t fix it by following the above guide, then you need to check your wifi for restrictions such as mac whitelisting, router issues, etc.

I don’t recommend it though, router issues are less likely and will need to be checked by an expert.

I would recommend you simply replace the YI IoT camera.

Why is my YI IoT Camera offline?

YI IoT camera is offline you can try to reset the camera then reconnect the YI IoT camera.
It is also possible that there is a wifi signal problem, it is recommended to keep the YI IoT camera closer to the router.

See also  How to connect YI IoT camera to Alexa and Google Home?

Related articles: Why is my YI IoT camera offline and how do I fix it?

Why does YI IoT Camera only record for 6 seconds?

No, 6 seconds is a cloud storage record and you need to purchase a subscription to record more time.

If you are using a memory card, you can view the video in YI IoT camera Live Video > Activity > Select SD Card.

Is YI IoT the same as YI Home?

YI IoT and YI Home are both apps developed by yi technology.

YI IoT is an app used by a third party manufacturer, and there are many different brands of cameras using YI IoT app.

YI Home APP can only be used by yi technology’s official cameras.

Can you use YI IoT camera without cloud?

You don’t need to buy cloud storage. You can use memory cards for recording.

How many YI IoT cameras can I connect?

YI IOT can connect up to 50 cameras

Can 2 phones connect to YI IoT camera?

No, you can’t connect multiple phones to the same YI IoT camera.
You can share the camera to enable multiple phones to use it.

Can I watch my YI IoT camera on my computer?

Yes, you can.
YI IoT supports Windows PC, you can download YI IoT For Pc here

Can I share YI IoT camera with family?

Cameras can be shared, you can see how to share YI IoT cameras here

See also  YI IoT Camera

Can I view multiple YI IoT cameras at once?

Click the ” icon to watch 4 YI IoT cameras at the same time.

View the description of YI IoT icon

How do I connect a second YI IoT camera?

You need to connect YI IoT cameras one by one, the connection method is the same.

Do YI IoT cameras support ONVIF or RTSP?

YI IoT cameras do not support ONVIF or RTSP.

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Comments 55

  1. Yuri says:
    2 years ago

    My cameras screen is frozen and facing the wall but when we try to do anything on the app it doesn’t seem to work

    Reply
  2. Ccm V Engelen says:
    2 years ago

    Als ik te horen krijg wifi verbonden
    En de laatste stap bij de pairing gaat hij niet verder en er is geen camera aanwezig terwijl ik de qr code met succes heb gescand
    Iemand een oplossing
    Gr

    Reply
  3. R. Humphries says:
    2 years ago

    Suddenly, my Yi lot camera will not allow me logon for viewing current view. Keeps
    refusing my password, which I have used since set-up. What can I do?

    Reply
  4. Brian Sampson says:
    2 years ago

    Why is my Yi lot camera separating ? There is about 1/8 inch space now between both halves and the bottom actually wobbles

    Can I get a replacement? Camera has been in house not outside.

    Reply
  5. Ivan Stošić says:
    2 years ago

    why when I disconnect my mobile phone from wifi and switch it to mobile data, it gives me an error that there is no signal,
    The camera connection is abnormal please check the network

    Reply
  6. Carmen says:
    2 years ago

    How come my cameras don’t pick up motion in the dark? Only if there is a light on will it pick up.

    Reply
  7. Carl Gassoway says:
    2 years ago

    one of my cameras does not make any sounds or light up. I cannot set up my camera..

    Reply
  8. Betty G Pearce says:
    2 years ago

    Why does one of my cameras upload to the cloud and the other one doesn’t.
    I checked the settings for both and they are the same.
    Not paying for one camera if it can’t be fixed I want a refund.

    Reply
  9. Brian says:
    2 years ago

    How do I turn off the lights? I can get the light to turn off for 3 seconds but then they go back on and stay in. How do I get them to stay off?

    Reply
    • Jerry Arnett says:
      2 years ago

      I can’t get them to answer the phone, I need to cancel the Yllot Subscription so they don’t take out a monthly fee? How do I get ahold of them to cancel my subscription?

      Reply
  10. Kat says:
    2 years ago

    I have the light bulb camera. Setting it up, it is in English. Once installed, I keep getting someone speaking in Chinese. Have no clue what she is say, nor do I know “WHY” she speaks off and on. Can ya change it to English? Thanks.

    Reply
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