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Aiwit doorbell Common problems and fixes

If you are using an Aiwit doorbell, you may encounter some common issues. In this article, we will provide a detailed description of common problems with Aiwit doorbells and provide solutions. Whether it’s a WiFi signal issue, a password error, or hardware failure, we will provide useful information to help you troubleshoot and resolve any issues with your Aiwit doorbell.

It is expected that this article will be updated in August/September.

Why aiwit doorbell not connecting to wifi

There are several reasons why your Aiwit doorbell may not be able to connect to your WiFi. The most common causes are weak WiFi signal, incorrect password, and hardware failure.

Wifi signal problem:

Poor wifi signal can lead to wrong password and no wifi connection.

Since the Aiwit doorbell is usually installed at the door, it may be far away from the router and obstructed, resulting in the Aiwit doorbell not receiving WiFi signals well.

Aiwit doorbell is connected to 5Ghz wifi:

Aiwit doorbell only supports 2.4Ghz wifi, make sure Aiwit doorbell connects to 2.4Ghz wifi.
If your wifi 2.4G and 5G are combined, then there is no need to check this issue, the router will automatically assign 2.4G wifi.

Hardware failure:

Aiwit doorbell wifi module failure,If you encounter this issue, it is recommended to contact your Aiwit doorbell seller for assistance.

Fix Aiwit doorbell can not connect to wifi

If you are experiencing difficulties connecting your Aiwit video doorbell to the WiFi network, don’t worry, we recommend reviewing the following guide and following the provided steps to try and fix it.

1. To ensure proper operation of your Aiwit doorbell, we recommend following these steps to confirm the power status of your Aiwit doorbell:

  • Press the doorbell button: If the Aiwit doorbell’s indicator light flashes, this indicates that the doorbell is turned on.
  • If there is no indicator light: Please connect the power supply to charge the Aiwit doorbell.

2. In order to connect Aiwit doorbell smoothly, please follow the guide below:

  • Reset the Aiwit doorbell
  • Connect the Aiwit doorbell near the router
  • Make sure the wifi is 2.4Ghz and the wifi password is correct.
  • As long as the Aiwit doorbell hardware is working, then you will be able to connect to the wifi.

If you still can’t connect to Aiwit doorbell, it is recommended to recheck the above issues, and reconnect.
If the connection fails more than 3 times, then there is a high probability that the Aiwit doorbell is malfunctioning, please contact your Aiwit doorbell seller.

3. Other ways to fix it?
If you follow the above guide and can’t fix it, you need to check if your wifi has restrictions such as mac whitelisting, router problems. But I don’t recommend it, router problem is less probable and requires an expert.

I suggest you just replace Aiwit doorbell, or buy another brand of doorbell.

How do I connect my Aiwit doorbell?

You can check these Aiwit manuals, or if you don’t have your Aiwit camera model, you can refer to the manuals, which usually operate in the same way.

How To Use Aiwit Camera (2023 Full Manual)

ENEK Video Doorbell MODEL V8 Aiwit app User Manual

ENEK Video Doorbell MODEL T8 Aiwit app User Manual

ENEK Video Doorbell MODEL T7 Aiwit app User Manual

ENEK Video Doorbell MODEL T5 User Manual

Why is my Aiwit doorbell offline?

Aiwit doorbell offline

Aiwit doorbell is usually offline for several reasons

  1. Battery problems, dead batteries or battery failure.
  2. wifi problem, may be the wifi signal is bad to cause offline, suggest to strengthen your wifi signal, or try to restart the router
  3. Aiwit doorbell wifi module failure, we suggest contacting your camera seller

Why am I not receiving Aiwit doorbell notifications on my phone?

aiwit notifications

If your phone does not receive notifications from the Aiwit doorbell, this is usually due to a software problem. To resolve this issue, we recommend that you follow these instructions:

  1. Upgrade the Aiwit application to the latest version.
  2. Make sure that the Aiwit doorbell is online.
  3. Turn on notification permissions for the Aiwit app. If you are using an Android phone, set it to priority notifications in the settings.
  4. Make sure that the Aiwit doorbell and your phone are connected to the Internet properly.

If these steps do not solve the problem, it may be an Aiwit APP issue or a phone bug, please contact your Aiwit doorbell seller.

Sometimes I can receive notifications and sometimes I can’t?
Usually it is a network problem, please make sure Aiwit Doorbell and your phone have a strong internet connection.

Why can’t Aiwit doorbell view alert videos?

The Aiwit doorbell requires the purchase of cloud storage in order to view alarm videos, and the Aiwit doorbell cannot be stored on a memory card. Therefore, you must purchase cloud storage to view the video recording.

Why can’t I view video recordings on Aiwit Doorbell when I could before?

Aiwit Doorbell will give you free cloud storage for a period of time, when the cloud storage expires you will need to purchase it to be able to view the video.

Why doesn’t Aiwit chime receive ringtone notification?

If your Aiwit chime is not receiving bell notifications, it may be due to the following reasons.

  1. Please check the power status of the Aiwit chime: If the Aiwit chime is turned on, it should be able to produce a bell sound when the ‘tune’ button is pressed.
  2. Reconnect the chime to the Aiwit doorbell.

If these steps do not work to make the Aiwit chime function properly, it may be due to hardware failure in the Aiwit chime. In this case, it is recommended to contact the Aiwit chime seller for assistance.

How do I know if my Aiwit doorbell is charging?

The charging icon in the upper right corner of the video interface means that it is charging

How do I reset my Aiwit doorbell?

Press and hold the doorbell button until the red light flashes, about 5-6 seconds.

Do I need to buy cloud storage for Aiwit doorbell?

You need to purchase cloud storage to view videos, Aiwit doorbell does not support memory cards for saving videos.

What memory cards does Aiwit doorbell support?

Aiwit doorbell does not support memory cards, you need to purchase cloud storage to Recording.

How do I use Aiwit doorbell on my computer?

Aiwit only supports Android and iPhone phone, there is no computer software, but you can use Aiwit on your computer in other ways.

How can I contact Aiwit Doorbell technical support?

If you are experiencing issues with your Aiwit doorbell, we recommend contacting eken for technical support. Eken is the developer of the Aiwit doorbell and can provide professional assistance. You can also contact the seller from whom you purchased your Aiwit doorbell for help.

Eken contact email: support-us@eken.com

Why does Aiwit suddenly ask for cloud storage fees?

Aiwit will give you 3 months of cloud storage, but when this expires you will need to purchase cloud storage, which is not free.


We are not affiliated with Aiwit and we try to resolve technical issues for you as much as possible.

Aiwit has updated its cloud storage policy and now, you need to purchase to view the videos and there is nothing we can do about it.
We can’t offer you a refund, or for questions about cloud storage, please contact Aiwit: support-us@eken.com

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Comments 217

  1. Margaret McCarthy says:

    Could someone contact me about paying for the cloud storage as I have gone past three months. I had thought that I had paid for one year and that included cloud storage also.

  2. Terry Bridges says:

    I need to get a certificate of my usage sent to my email for my insurance company, also stating that I have this camera

  3. peter carter says:

    Just purchased a aiwit v 5 door bell (video) I set it up correctly but I have problems with the chime when I plugged it in it makes a tune, but we I press door bell button I get no sound from the chime please help

  4. Colleen Maxey says:

    I need help. We are owners. Will only allow owners to change setting. Doorbell is no picking up people at door

  5. Debra says:

    How can I reach tech support door bell camera will not connect to internet

  6. Concerned customer says:

    My cloud storage is up and i know i can’t watch playback but i also can’t even see notifications. I get the notification but without any visual of who or what’s at my door. Is this fixable?

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