If you are using an Aiwit doorbell, you may encounter some common issues. In this article, we will provide a detailed description of common problems with Aiwit doorbells and provide solutions. Whether it’s a WiFi signal issue, a password error, or hardware failure, we will provide useful information to help you troubleshoot and resolve any issues with your Aiwit doorbell.
Why can’t Aiwit doorbell connect to wifi?
There are several reasons why your Aiwit doorbell may not be able to connect to your WiFi. The most common causes are weak WiFi signal, incorrect password, and hardware failure.
Wifi signal problem:
Poor wifi signal can lead to wrong password and no wifi connection.
Since the Aiwit doorbell is usually installed at the door, it may be far away from the router and obstructed, resulting in the Aiwit doorbell not receiving WiFi signals well.
Aiwit doorbell is connected to 5Ghz wifi:
Aiwit doorbell only supports 2.4Ghz wifi, make sure Aiwit doorbell connects to 2.4Ghz wifi.
If your wifi 2.4G and 5G are combined, then there is no need to check this issue, the router will automatically assign 2.4G wifi.
Hardware failure:
Aiwit doorbell wifi module failure,If you encounter this issue, it is recommended to contact your Aiwit doorbell seller for assistance.
Fix Aiwit doorbell can not connect to wifi
If you are experiencing difficulties connecting your Aiwit video doorbell to the WiFi network, don’t worry, we recommend reviewing the following guide and following the provided steps to try and fix it.
1. To ensure proper operation of your Aiwit doorbell, we recommend following these steps to confirm the power status of your Aiwit doorbell:
- Press the doorbell button: If the Aiwit doorbell’s indicator light flashes, this indicates that the doorbell is turned on.
- If there is no indicator light: Please connect the power supply to charge the Aiwit doorbell.
2. In order to connect Aiwit doorbell smoothly, please follow the guide below:
- Reset the Aiwit doorbell
- Connect the Aiwit doorbell near the router
- Make sure the wifi is 2.4Ghz and the wifi password is correct.
- As long as the Aiwit doorbell hardware is working, then you will be able to connect to the wifi.
If you still can’t connect to Aiwit doorbell, it is recommended to recheck the above issues, and reconnect.
If the connection fails more than 3 times, then there is a high probability that the Aiwit doorbell is malfunctioning, please contact your Aiwit doorbell seller.
3. Other ways to fix it?
If you follow the above guide and can’t fix it, you need to check if your wifi has restrictions such as mac whitelisting, router problems. But I don’t recommend it, router problem is less probable and requires an expert.
I suggest you just replace Aiwit doorbell, or buy another brand of doorbell.
How do I connect my Aiwit doorbell?
You can check these Aiwit manuals, or if you don’t have your Aiwit camera model, you can refer to the manuals, which usually operate in the same way.
How To Use Aiwit Camera (2023 Full Manual)
- How to connect Aiwit camera to wifi?
- How to share Aiwit camera?
- How to set up video recording
- How to set up motion detection
- How do I connect Aiwit doorbell to chime?
ENEK Video Doorbell MODEL V8 Aiwit app User Manual
ENEK Video Doorbell MODEL T8 Aiwit app User Manual
ENEK Video Doorbell MODEL T7 Aiwit app User Manual
ENEK Video Doorbell MODEL T5 User Manual
Why is my Aiwit doorbell offline?
Aiwit doorbell is usually offline for several reasons
- Battery problems, dead batteries or battery failure.
- wifi problem, may be the wifi signal is bad to cause offline, suggest to strengthen your wifi signal, or try to restart the router
- Aiwit doorbell wifi module failure, we suggest contacting your camera seller
Why am I not receiving Aiwit doorbell notifications on my phone?
If your phone does not receive notifications from the Aiwit doorbell, this is usually due to a software problem. To resolve this issue, we recommend that you follow these instructions:
- Upgrade the Aiwit application to the latest version.
- Make sure that the Aiwit doorbell is online.
- Turn on notification permissions for the Aiwit app. If you are using an Android phone, set it to priority notifications in the settings.
- Make sure that the Aiwit doorbell and your phone are connected to the Internet properly.
If these steps do not solve the problem, it may be an Aiwit APP issue or a phone bug, please contact your Aiwit doorbell seller.
Sometimes I can receive notifications and sometimes I can’t?
Usually it is a network problem, please make sure Aiwit Doorbell and your phone have a strong internet connection.
Why doesn’t Aiwit chime receive ringtone notification?
If your Aiwit chime is not receiving bell notifications, it may be due to the following reasons.
- Please check the power status of the Aiwit chime: If the Aiwit chime is turned on, it should be able to produce a bell sound when the ‘tune’ button is pressed.
- Reconnect the chime to the Aiwit doorbell.
If these steps do not work to make the Aiwit chime function properly, it may be due to hardware failure in the Aiwit chime. In this case, it is recommended to contact the Aiwit chime seller for assistance.
How do I know if my Aiwit doorbell is charging?
The charging icon in the upper right corner of the video interface means that it is charging
How do I reset my Aiwit doorbell?
Press and hold the doorbell button until the red light flashes, about 5-6 seconds.
Do I need to buy cloud storage for Aiwit doorbell?
You need to purchase cloud storage to view videos, Aiwit doorbell does not support memory cards for saving videos.
What memory cards does Aiwit doorbell support?
Aiwit doorbell does not support memory cards, you need to purchase cloud storage to Recording.
How do I use Aiwit doorbell on my computer?
Aiwit only supports Android and iPhone phone, there is no computer software, but you can use Aiwit on your computer in other ways.
How can I contact Aiwit Doorbell technical support?
If you are experiencing issues with your Aiwit doorbell, we recommend contacting eken for technical support. Eken is the developer of the Aiwit doorbell and can provide professional assistance. You can also contact the seller from whom you purchased your Aiwit doorbell for help.
Eken contact email: support-us@eken.com
The changer wire hole to small to reach the port to change
Is the Aiwit V5 doorbell compatible with Alexa? If so, could u tell me how to pair it?
I bought the v5 video doorbell with the intention of pairing it with my Echo show (alexa) but cant seem to be able to do it. Is this even posdible?
I have a new phone, old phone is not in use anymore, how do I connect my new phone too, my door camera , HELP, HELP, HELP.
Same here I got one and iPhone 13 and I’m trying to hook it to it and it will not let me but it worked on my iPhone 11 I won’t even hooked up my Bluetooth and wait and see if I can get an answer back from the people that sold it to me Off Amazon
I was having major problems resetting mine. I used a new email address and it worked. Maybe try this
Good luck
Did you hold the doorbell button down for 10 seconds and go through setting up the doorbell through the app on your new phone? If not give that a try.
Silly answer, but are your notifications on your phone for the app switched on?
Why when someone rings my doorbell my phone doesn’t ring or gives me any notification its the reason why I got it so if I’m out and a someone is dropping parcel I could answer them say for ect leave with my neighbour
Recently acquired a V5 Camera Doorbell today, for the first 30 minutes after installation the recordings were automatically fine, picked up motion in a microsecond and started recording immediately.
However, after that 30 minutes we jumped into the next 5 hours, where the doorbell would take way to long after picking up motion to actually start recording. Most of the time, the other people in my apartment building corridor had already reached their doors and started to close them/or past my own before the Camera has the smarts to record any of the actual motion.
How come I have to purchase cloud storage when I have no videos saved. I have had my doorbell for a year or so now and as of yesterday it says I can’t view my videos without purchasing cloud storage. I have nothing saved for videos. I delete the days worth before I go to bed. Please help me if I am doing something wrong.
If I wanted to pay a storage fee I would have bought a ring. Aiwit would not have gotten my business to buy one for me and buy several for gifts
How do you delete video footage
I recently purchase an Aiwit camera doorbell and I cannot set it to my phone. Each time the scan finishes, it prompts me “registering device time out’Continue waiting’ and that umpteen times (I have done it for over 1/2 hour for 2 days ! Why is it not set to the phone ? Any suggestions ? THX
Why is my camera not working with the batteries 🪫 but soon as I plug it up it works then when I unplug it it doesn’t even with fully charged batteries I’m confused!!
Why is when someone rings the doorbell I’m not getting a notification on my phone
I’m not getting motion notifications any more I only know now when I open the app to look. Can anyone help me why this is
Had the doorbell V5 for a month it’s now telling me I need to pay for cloud storage. Before I purchased it it said free cloud storage . I think this is how they con people into buying the aiwit doorbells. It’s clearly not free cloud storage
i had this issue a couple months ago after i decline the upgrade after i did do the upgrade it worked again without purchase. now it is happening again and it isn’t giving me the option to upgrade the app. i don’t want to buy additional storage i am okay with the 3 days only.
If someone rings my doorbell I don’t even get a notification on my phone to answer it . It will only work if I’m actually on the aiwit app it’s self it shouldn’t be like that
hello, may I know if i can still see outside without the any visitor pressing the button?
This camera is crap. 3 min total record time and it records when you go to live view. Free lifetime cloud access to what? There is no cloud without paid subscription and even then it’s still garbage. I hooked it to old doorbell and doorbell doesn’t ring now, plus the app has to be open for it to tell me someone is at the door. That is if I am within 30 feet or so from the device. Do not let these people rip u off, I’ m returning mine asap. Online reviews are totally made up when they rate it as excellent, just intelligent product pushing for u to replace a perfectly good doorbell with a piece of crap.
My aiwitt doorbell device completely stopped receiving any charge. It’s not even a month old and I haven’t charged it ever to 100%. I’ve tried 7 different usb along with blocks and nothing. I don’t know wut to do. I feel cheated. In purchased from Amazon
purchase additional batteries from amazon I have 3 different pairs since I leave my recording on high and battery runs our real quick. I bought the batteries with the charger from Amazon
camera will not connect to the 2.4 Ghz and only to the 5Ghz. I have read these are not compatible with 5Ghz. how so I get the camera to connect to the 2.4Ghz so it works correctly?
Does anyone have an issue with not being able to speak to anyone through the Mic I haven’t been able to since I bought it.
If so do you know how to resolve it please?
Had this device for well over a year, battery died so recharged & now cannot reconnect at all. Says registration failed everytime, have removed device, reset, uninstalled & reinstalled app, chat are no help either!
Had purchased two Aiwit camera.
Camera A
– Purchased cloud storage to view recording on 30 Sept. Works fine.
Camera B
– Purchased cloud storage on 29 October.
Now the issue comes. Camera A doesn’t allow me to view recording after the purchase of Cloud storage for Camera B.
Anyone has any idea how to resolve the issue?
Thanks.
Same problem , but with 3 cameras only I cloud connects … Good luck getting any help from either Enek or Aiwit-iots! they even send links in camera app that”i’ve been chosen to receive 2 new style cameras for free…. you think they honor that either NO DICE… SOCIAL MEDIA OUT BURST TIME I’M THINKING AFTER 3 months now.
Same problem , but with 3 cameras only I cloud connects … Good luck getting any help from either Enek or Aiwit-iots! they even send links in camera app that i’ve been chosen to receive 2 new style cameras for free…. you think they honor that either NO DICE… SOCIAL MEDIA OUT BURST TIME I’M THINKING AFTER 3 months now.
Unable to source security screws for Kamet V7. Would appreciate any advice.
I’ve had this doorbell for over a year and now with out notice. they are saying I need to purchase cloud storage in order to view my videos?
I do not want to pay for the cloud storage. There was no issues before the last update on the app?
Why do I have to pay for a subscription all of a sudden?
How do you get the cover off to charge batteries, I’m afraid of breaking it. Smh
My camera doorbell won’t charge. I took out the battery tab of course, batteries are installed correctly. And it will not charge with multiple cables and sources .
Anyone know how I change my Wi-Fi connection. I’ve just had a new provider, router etc. Tried to change it on the app but it just keeps saying ‘device offline try again later’
I’ve been dealing with this same problem. It keeps reverting to the old network that no longer exists. I’ve deleted the device, deleted the cache, deleted the app, and no matter what I do it keeps seeing that old network. It’s
Infuriating.
Just had same problem I deleted the camera off the app then re-installed smooth sailing from there x
I just bought this the other day I follow the instructions I cannot hook up to the cell phone or to the computer. What I should I do before I start to demand
my money ???????
My video seems to be on permanent night Vision Is there a way to change this in any settings please.
Why is it that it seems to pick up everyone else but one person? It’s always just one certain person
in my video doorbell v5 how can i get more colour in the videos there is colour but very slight
Hi How to renew storage subsription? Regards
I am having the same problem, did you fix yours? Need help
Some recordings are shown with red texts and some are green. Why?
my aiwit doorbell stop recording and want me to pay why when it say its free
Hi, I’ve just bought the v5 doorbell how do you get the doorbell off the bracket when fastened to the wall, it needs charging and you can’t press the thing at the back to release it as its fastened to the wall. Is there somewhere else to press to release it from the bracket.
Thanks
There is a all screw underneath and then it will slide upwards
I want mine to pick up any movement not just people so do I have it on huminoid low ow high
We have on low & picks up people & cars.
My camera dose not always pick up people coming in my gate which setting should I have it on please help
How do I get the doorbell to ring. You have to push it at least 3 times.
Just to let everyone know if you’ve brought a camera that uses the aiwit app and you thought it was a bargain like me!? then your going to get the same suprise as the rest of us and have to eventually pay for a subscription to see what’s going on at the door, I wouldn’t mind but when someone approaches the door it doesn’t actually let you know until they have gone 🤦 unless they stay for a minute that is, save your money and get a higher end camera if it’s true security you want. Hope this helps the next person….good luck!
Yes I have also been caught out & all they say is you should have brought the dearer camera.
Yes. Totally agree. Mine will now be just a doorbell now.
Will never buy anything Aiwit again and will pass it on
Agree! Aiwit is basically a rip-off. Mines worked at the beginning; now it stays off line. When I re-installed the app and tried setup the device it says registration failed. I’ve tried many suggestions from the Chat but nothing works. Never, Never will I ever buy a Aiwit product again.
Your right aiwit are a shit camera and scam company, I’d advise anyone zo buy another brand
Hi does anyone know how to cancel the 30 days free trial I’ve tried tvia the Google play app like it says but it doesn’t show there have messaged and no response waste of money
I’d this doorbell meant to send a phone alert when someone rings? Only the chimes and doorbell works, no notifications appear on my phone.
Very hit and Miss my phone does not always show someone calling
I have the doorbell linked to my phone.
Previously I have been able to watch videos on my phone. Now its saying j need to buy a cloud account to save the videos to. So I can view them.
I don’t want to do this
How do I revert back to watching them from my phones memory
Can you please send me the number for the camera customer service aiwit.
I don’t think they have a phone. I’ve been looking for it over a week.
I’ve done everything to get this video doorbell to stay online, reset, check wifi connections ,fully charged. Nothing has worked. It will stay on line for about 5 mins. I had my internet and wifi upgraded, router. Still this problem persists, I have wyze and blubucks wired cameras and they stay online just fine. So what is the best way to get it online. Getting to the point of trashing it. Going back and giving a zero rating. I’ve been at this for a while now.
Can the door bell be bypassed by anyone?
We have a lodger and since he found out we had this device and that we get notified of their visitors when we’re not home, it somehow stopped notifying us of theirs but not ours!! Is it possible that the device can be tampered with in any way to allow this?
As I understand it, if you have e a wireless camera, there is a bypass … by using a wireless jammer you are essentially deactivating the camera. Guess you need to look around the property. Try uninstalling and reinstalling the camera in a different location to see if it is operational. If so, then you have your answer.
My video camera only records for 20secs and sometimes not at all! Even though it sends notifications to app to say someone is there. How can I higher the recording times for longer
Is there a way to have clearer camera
Does Aiwit do an indoor plug in chime to go with their bell. If my mobile is not switched on Ior I am upstairs, I have no idea that someone is at my front door? Look forward to hearing from someone soon. Thanks.
Good evening, please is it compulsory I must subscribe to cloud storage before I can view my images. Thanks
Yes you have to subscribe 😡
Battery usage is determined by “Zone”. Increasing the zone will make the camera work harder to find movement.
“Humanoid detection” is to filter out false alarms, so that movement that doesn’t look like a person will be ignored. It does not affect battery life.
I want mine to detect any movement not just people so do I have it on high or low
HI, and high is the setting… you’ll likely regret it though. Lots of battery decay.
How do I lower the sensitivity of my video doorbell ? every time a car goes past the doorbell and chime activates !
When I first hooked up my doorbell , at my old house, I had no problems, easy peezy. I moved and now my doorbell doesn’t work. It wouldn’t allow me to change to my new WIFI so I deleted the device from my app and now it still won’t work. it tells me that it is looking for a wifi connection and then authentication error. What does this mean?
I had to delete and reinstall the app
I recently purchased the T8 video doorbell from you however during trying to attach the security screw to the bracket I lost it when it fell out. How do I get a replacement part. Also is it always very difficult to put the screw in?
I can’t find instructions on using the 2 way audio
I don’t see it in the instructions or on the box or in the manual online please advise thank you
Press and hold the blue voice button at the bottom but make sure the red volume button is off by touching it it will turn black instead of red and when you speak to the person and they respond you will both hear each other
The battery life was on 53% yesterday and this morning its on 29%. I have it on high human detection to make battery life last longer. What is going on this is a huge jump
The doorbell want record videos anymore always say no videos for today
It’s telling me I have to purchase the cloud to view my videos
Same….
Hi yes to view videos you have pay subscription charge.
Thanks Ann for your reply I was just wondering if I could alter the record time on it as it only records for 20secs. But I’m guessing I have to subscribe to the cloud to do that.
Yes have to subscribe to alter 😡
Did you manage to get round this Tony? It’s always been free to view but now won’t play videos without the cloud purchase although Aiwit insists it’s free to view.
I just found this out as well. With the last upgrade it’s now requiring to buy cloud storage to view video. I don’t keep any of my videos but would sure like to know why someone was around at 1am.
So need to subscribe to view?
Hi Tony, if you go on the amazon site and look in description of doorbell it says a lifetime free recording, copy this and send a message in the app for doorbell asking why your being charged to see recordings when it said you’d have a lifetime free viewing and they’ll change so no charge
Hello. Who do you contact for this? I have the same problem. Thank you.
Open app and on the right hand side there should be a green speech bubble, click on that and send message… I sent this:
Why am I being asked to subscribe to be able to watch the videos, when purchasing it said. 【Lifetime Free Cloud Storage & Multiple-User Sharing】 Lifetime cloud service storage with no subscription fees. Videos can be stored in the cloud for 3 days with no storage limit, and the doorbell camera will automatically overwrite previous files for recurring recordings. You can also share the account with your family members.
I had chat last night with them & only certain ones are lifetime free.
I purchased 3 doorbells and also some solar cameras. NOW it wants charge me $29.99 for each additional camera?? With? Lifetime is forever free. WHAT scam!! It didn’t make me pay for #1 and I need 3. 3 doorways . Because ones I bought 4 solar cameras for driveway, side yard and back yard. That’s a ridiculous cost for EACH CAMERA.. it should state cost instead of saying free Lifetime cloud.
Hi Ann what is the best setting for my door bell camera to save battery & how long should I get with the 8m
I am having the same problem, did you fix yours? Need help
Hey , I’m having the same problems and no help from them , what I did find out is that I could send the videos inside of the chat & therefore am able to view them & also get on their nerves until they find me a solution .
Aan de binnenkant vd werkt ze, maar als we de bel buiten hangen werkt de camera niet.
My aiwit doorbell camera doesn’t record. I get notifications that someone’s by my house but when i go to look at the notification it brings me to the video recordings and then says no videos for the day.
Mine is not connecting either. the manual is not helpful at all, its more like a cheat sheet. it is vague and unclear how to connect chime to video doorbell. only 2 youtube videos i found and it was pointless.
does anybody assist here? or is it talk to the wall sitch? lol well, hopefully somebody can assist.
Is there a visual or a sound to look out for? or is it defected? do you guys create tutorials?
Check you got on correct date.
Having same issue, have you gotten anywhere?
I had the same problem – you need to get a micro SD for it. If you do have you, you do have to replace them periodically
They do NOT take SD cards in most of the doorbell cameras!
Mine is the same, seems to be since latest update, very disappointing
My indoor chime is not working. Spesial montage ?
My chime is not connecting either. the manual is not helpful at all, its more like a cheat sheet. it is vague and unclear how to connect chime to video doorbell. only 2 youtube videos i found and it was pointless.
does anybody assist here? or is it talk to the wall sitch? lol well, hopefully somebody can assist.
Is there a visual or a sound to look out for? or is it defected? do you guys create tutorials?
My doorbell is on low motion detection but keeps going off every time a car goes past the house?
Any idea how I can fix this?
Lower the camera angle, I used a few wedges behind the plate just below the upper mounting screws
I have Aiwit on both of my phones but on both of them I get a message that only to owner has permission to change the settings and how do I know what phone is the owner N8
I have Aiwit on both of my phones but on both of them I get a message that only to owner has permission to change the settings
I have the same problem. How do we solve this?
I have same problem & when read the manuel only the main user can change settings on phone.
you cant change as the same here and I emailed and was told whatever phone you set up first is the main one.
We had both our phones paired ,my husbands phone lost contact ,whilst trying to get his phone back on line I transferred my owner to his phone ,we are unable to retrieve my owner. We have tried to delete the app and start again but that’s not working it just picks up our previous settings can you advise please