If you are using an Aiwit doorbell, you may encounter some common issues. In this article, we will provide a detailed description of common problems with Aiwit doorbells and provide solutions. Whether it’s a WiFi signal issue, a password error, or hardware failure, we will provide useful information to help you troubleshoot and resolve any issues with your Aiwit doorbell.
It is expected that this article will be updated in August/September.
Why aiwit doorbell not connecting to wifi
There are several reasons why your Aiwit doorbell may not be able to connect to your WiFi. The most common causes are weak WiFi signal, incorrect password, and hardware failure.
Wifi signal problem:
Poor wifi signal can lead to wrong password and no wifi connection.
Since the Aiwit doorbell is usually installed at the door, it may be far away from the router and obstructed, resulting in the Aiwit doorbell not receiving WiFi signals well.
Aiwit doorbell is connected to 5Ghz wifi:
Aiwit doorbell only supports 2.4Ghz wifi, make sure Aiwit doorbell connects to 2.4Ghz wifi.
If your wifi 2.4G and 5G are combined, then there is no need to check this issue, the router will automatically assign 2.4G wifi.
Hardware failure:
Aiwit doorbell wifi module failure,If you encounter this issue, it is recommended to contact your Aiwit doorbell seller for assistance.
Fix Aiwit doorbell can not connect to wifi
If you are experiencing difficulties connecting your Aiwit video doorbell to the WiFi network, don’t worry, we recommend reviewing the following guide and following the provided steps to try and fix it.
1. To ensure proper operation of your Aiwit doorbell, we recommend following these steps to confirm the power status of your Aiwit doorbell:
- Press the doorbell button: If the Aiwit doorbell’s indicator light flashes, this indicates that the doorbell is turned on.
- If there is no indicator light: Please connect the power supply to charge the Aiwit doorbell.
2. In order to connect Aiwit doorbell smoothly, please follow the guide below:
- Reset the Aiwit doorbell
- Connect the Aiwit doorbell near the router
- Make sure the wifi is 2.4Ghz and the wifi password is correct.
- As long as the Aiwit doorbell hardware is working, then you will be able to connect to the wifi.
If you still can’t connect to Aiwit doorbell, it is recommended to recheck the above issues, and reconnect.
If the connection fails more than 3 times, then there is a high probability that the Aiwit doorbell is malfunctioning, please contact your Aiwit doorbell seller.
3. Other ways to fix it?
If you follow the above guide and can’t fix it, you need to check if your wifi has restrictions such as mac whitelisting, router problems. But I don’t recommend it, router problem is less probable and requires an expert.
I suggest you just replace Aiwit doorbell, or buy another brand of doorbell.
How do I connect my Aiwit doorbell?
You can check these Aiwit manuals, or if you don’t have your Aiwit camera model, you can refer to the manuals, which usually operate in the same way.
How To Use Aiwit Camera (2023 Full Manual)
- How to connect Aiwit camera to wifi?
- How to share Aiwit camera?
- How to set up video recording
- How to set up motion detection
- How do I connect Aiwit doorbell to chime?
ENEK Video Doorbell MODEL V8 Aiwit app User Manual
ENEK Video Doorbell MODEL T8 Aiwit app User Manual
ENEK Video Doorbell MODEL T7 Aiwit app User Manual
ENEK Video Doorbell MODEL T5 User Manual
Why is my Aiwit doorbell offline?
Aiwit doorbell is usually offline for several reasons
- Battery problems, dead batteries or battery failure.
- wifi problem, may be the wifi signal is bad to cause offline, suggest to strengthen your wifi signal, or try to restart the router
- Aiwit doorbell wifi module failure, we suggest contacting your camera seller
Why am I not receiving Aiwit doorbell notifications on my phone?
If your phone does not receive notifications from the Aiwit doorbell, this is usually due to a software problem. To resolve this issue, we recommend that you follow these instructions:
- Upgrade the Aiwit application to the latest version.
- Make sure that the Aiwit doorbell is online.
- Turn on notification permissions for the Aiwit app. If you are using an Android phone, set it to priority notifications in the settings.
- Make sure that the Aiwit doorbell and your phone are connected to the Internet properly.
If these steps do not solve the problem, it may be an Aiwit APP issue or a phone bug, please contact your Aiwit doorbell seller.
Sometimes I can receive notifications and sometimes I can’t?
Usually it is a network problem, please make sure Aiwit Doorbell and your phone have a strong internet connection.
Why can’t Aiwit doorbell view alert videos?
The Aiwit doorbell requires the purchase of cloud storage in order to view alarm videos, and the Aiwit doorbell cannot be stored on a memory card. Therefore, you must purchase cloud storage to view the video recording.
Why can’t I view video recordings on Aiwit Doorbell when I could before?
Aiwit Doorbell will give you free cloud storage for a period of time, when the cloud storage expires you will need to purchase it to be able to view the video.
Why doesn’t Aiwit chime receive ringtone notification?
If your Aiwit chime is not receiving bell notifications, it may be due to the following reasons.
- Please check the power status of the Aiwit chime: If the Aiwit chime is turned on, it should be able to produce a bell sound when the ‘tune’ button is pressed.
- Reconnect the chime to the Aiwit doorbell.
If these steps do not work to make the Aiwit chime function properly, it may be due to hardware failure in the Aiwit chime. In this case, it is recommended to contact the Aiwit chime seller for assistance.
How do I know if my Aiwit doorbell is charging?
The charging icon in the upper right corner of the video interface means that it is charging
How do I reset my Aiwit doorbell?
Press and hold the doorbell button until the red light flashes, about 5-6 seconds.
Do I need to buy cloud storage for Aiwit doorbell?
You need to purchase cloud storage to view videos, Aiwit doorbell does not support memory cards for saving videos.
What memory cards does Aiwit doorbell support?
Aiwit doorbell does not support memory cards, you need to purchase cloud storage to Recording.
How do I use Aiwit doorbell on my computer?
Aiwit only supports Android and iPhone phone, there is no computer software, but you can use Aiwit on your computer in other ways.
How can I contact Aiwit Doorbell technical support?
If you are experiencing issues with your Aiwit doorbell, we recommend contacting eken for technical support. Eken is the developer of the Aiwit doorbell and can provide professional assistance. You can also contact the seller from whom you purchased your Aiwit doorbell for help.
Eken contact email: support-us@eken.com
Why does Aiwit suddenly ask for cloud storage fees?
Aiwit will give you 3 months of cloud storage, but when this expires you will need to purchase cloud storage, which is not free.
Note
Aiwit has updated its cloud storage policy and now, you need to purchase to view the videos and there is nothing we can do about it.
We can’t offer you a refund, or for questions about cloud storage, please contact Aiwit: support-us@eken.com
I have a new phone, old phone is not in use anymore, how do I connect my new phone too, my door camera , HELP, HELP, HELP.
Same here I got one and iPhone 13 and I’m trying to hook it to it and it will not let me but it worked on my iPhone 11 I won’t even hooked up my Bluetooth and wait and see if I can get an answer back from the people that sold it to me Off Amazon
I was having major problems resetting mine. I used a new email address and it worked. Maybe try this
Good luck
Did you hold the doorbell button down for 10 seconds and go through setting up the doorbell through the app on your new phone? If not give that a try.
Silly answer, but are your notifications on your phone for the app switched on?
Why when someone rings my doorbell my phone doesn’t ring or gives me any notification its the reason why I got it so if I’m out and a someone is dropping parcel I could answer them say for ect leave with my neighbour
Same thing here. I never know if I’m getting my parcels because it doesn’t ring on my iPhone 13! I’m very upset with this situation!
Recently acquired a V5 Camera Doorbell today, for the first 30 minutes after installation the recordings were automatically fine, picked up motion in a microsecond and started recording immediately.
However, after that 30 minutes we jumped into the next 5 hours, where the doorbell would take way to long after picking up motion to actually start recording. Most of the time, the other people in my apartment building corridor had already reached their doors and started to close them/or past my own before the Camera has the smarts to record any of the actual motion.
How come I have to purchase cloud storage when I have no videos saved. I have had my doorbell for a year or so now and as of yesterday it says I can’t view my videos without purchasing cloud storage. I have nothing saved for videos. I delete the days worth before I go to bed. Please help me if I am doing something wrong.
If I wanted to pay a storage fee I would have bought a ring. Aiwit would not have gotten my business to buy one for me and buy several for gifts
Same issue! I’ve had my doorbell for over 6 months and all of a sudden it’s trying to make me purchase cloud service when I didn’t need it before this is a total rip off!
How do you delete video footage
I recently purchase an Aiwit camera doorbell and I cannot set it to my phone. Each time the scan finishes, it prompts me “registering device time out’Continue waiting’ and that umpteen times (I have done it for over 1/2 hour for 2 days ! Why is it not set to the phone ? Any suggestions ? THX
Why is my camera not working with the batteries 🪫 but soon as I plug it up it works then when I unplug it it doesn’t even with fully charged batteries I’m confused!!
Why is when someone rings the doorbell I’m not getting a notification on my phone
I’m not getting motion notifications any more I only know now when I open the app to look. Can anyone help me why this is