If you are using an Aiwit doorbell, you may encounter some common issues. In this article, we will provide a detailed description of common problems with Aiwit doorbells and provide solutions. Whether it’s a WiFi signal issue, a password error, or hardware failure, we will provide useful information to help you troubleshoot and resolve any issues with your Aiwit doorbell.
It is expected that this article will be updated in August/September.
Why aiwit doorbell not connecting to wifi
There are several reasons why your Aiwit doorbell may not be able to connect to your WiFi. The most common causes are weak WiFi signal, incorrect password, and hardware failure.
Wifi signal problem:
Poor wifi signal can lead to wrong password and no wifi connection.
Since the Aiwit doorbell is usually installed at the door, it may be far away from the router and obstructed, resulting in the Aiwit doorbell not receiving WiFi signals well.
Aiwit doorbell is connected to 5Ghz wifi:
Aiwit doorbell only supports 2.4Ghz wifi, make sure Aiwit doorbell connects to 2.4Ghz wifi.
If your wifi 2.4G and 5G are combined, then there is no need to check this issue, the router will automatically assign 2.4G wifi.
Hardware failure:
Aiwit doorbell wifi module failure,If you encounter this issue, it is recommended to contact your Aiwit doorbell seller for assistance.
Fix Aiwit doorbell can not connect to wifi
If you are experiencing difficulties connecting your Aiwit video doorbell to the WiFi network, don’t worry, we recommend reviewing the following guide and following the provided steps to try and fix it.
1. To ensure proper operation of your Aiwit doorbell, we recommend following these steps to confirm the power status of your Aiwit doorbell:
- Press the doorbell button: If the Aiwit doorbell’s indicator light flashes, this indicates that the doorbell is turned on.
- If there is no indicator light: Please connect the power supply to charge the Aiwit doorbell.
2. In order to connect Aiwit doorbell smoothly, please follow the guide below:
- Reset the Aiwit doorbell
- Connect the Aiwit doorbell near the router
- Make sure the wifi is 2.4Ghz and the wifi password is correct.
- As long as the Aiwit doorbell hardware is working, then you will be able to connect to the wifi.
If you still can’t connect to Aiwit doorbell, it is recommended to recheck the above issues, and reconnect.
If the connection fails more than 3 times, then there is a high probability that the Aiwit doorbell is malfunctioning, please contact your Aiwit doorbell seller.
3. Other ways to fix it?
If you follow the above guide and can’t fix it, you need to check if your wifi has restrictions such as mac whitelisting, router problems. But I don’t recommend it, router problem is less probable and requires an expert.
I suggest you just replace Aiwit doorbell, or buy another brand of doorbell.
How do I connect my Aiwit doorbell?
You can check these Aiwit manuals, or if you don’t have your Aiwit camera model, you can refer to the manuals, which usually operate in the same way.
How To Use Aiwit Camera (2023 Full Manual)
- How to connect Aiwit camera to wifi?
- How to share Aiwit camera?
- How to set up video recording
- How to set up motion detection
- How do I connect Aiwit doorbell to chime?
ENEK Video Doorbell MODEL V8 Aiwit app User Manual
ENEK Video Doorbell MODEL T8 Aiwit app User Manual
ENEK Video Doorbell MODEL T7 Aiwit app User Manual
ENEK Video Doorbell MODEL T5 User Manual
Why is my Aiwit doorbell offline?
Aiwit doorbell is usually offline for several reasons
- Battery problems, dead batteries or battery failure.
- wifi problem, may be the wifi signal is bad to cause offline, suggest to strengthen your wifi signal, or try to restart the router
- Aiwit doorbell wifi module failure, we suggest contacting your camera seller
Why am I not receiving Aiwit doorbell notifications on my phone?
If your phone does not receive notifications from the Aiwit doorbell, this is usually due to a software problem. To resolve this issue, we recommend that you follow these instructions:
- Upgrade the Aiwit application to the latest version.
- Make sure that the Aiwit doorbell is online.
- Turn on notification permissions for the Aiwit app. If you are using an Android phone, set it to priority notifications in the settings.
- Make sure that the Aiwit doorbell and your phone are connected to the Internet properly.
If these steps do not solve the problem, it may be an Aiwit APP issue or a phone bug, please contact your Aiwit doorbell seller.
Sometimes I can receive notifications and sometimes I can’t?
Usually it is a network problem, please make sure Aiwit Doorbell and your phone have a strong internet connection.
Why can’t Aiwit doorbell view alert videos?
The Aiwit doorbell requires the purchase of cloud storage in order to view alarm videos, and the Aiwit doorbell cannot be stored on a memory card. Therefore, you must purchase cloud storage to view the video recording.
Why can’t I view video recordings on Aiwit Doorbell when I could before?
Aiwit Doorbell will give you free cloud storage for a period of time, when the cloud storage expires you will need to purchase it to be able to view the video.
Why doesn’t Aiwit chime receive ringtone notification?
If your Aiwit chime is not receiving bell notifications, it may be due to the following reasons.
- Please check the power status of the Aiwit chime: If the Aiwit chime is turned on, it should be able to produce a bell sound when the ‘tune’ button is pressed.
- Reconnect the chime to the Aiwit doorbell.
If these steps do not work to make the Aiwit chime function properly, it may be due to hardware failure in the Aiwit chime. In this case, it is recommended to contact the Aiwit chime seller for assistance.
How do I know if my Aiwit doorbell is charging?
The charging icon in the upper right corner of the video interface means that it is charging
How do I reset my Aiwit doorbell?
Press and hold the doorbell button until the red light flashes, about 5-6 seconds.
Do I need to buy cloud storage for Aiwit doorbell?
You need to purchase cloud storage to view videos, Aiwit doorbell does not support memory cards for saving videos.
What memory cards does Aiwit doorbell support?
Aiwit doorbell does not support memory cards, you need to purchase cloud storage to Recording.
How do I use Aiwit doorbell on my computer?
Aiwit only supports Android and iPhone phone, there is no computer software, but you can use Aiwit on your computer in other ways.
How can I contact Aiwit Doorbell technical support?
If you are experiencing issues with your Aiwit doorbell, we recommend contacting eken for technical support. Eken is the developer of the Aiwit doorbell and can provide professional assistance. You can also contact the seller from whom you purchased your Aiwit doorbell for help.
Eken contact email: support-us@eken.com
Why does Aiwit suddenly ask for cloud storage fees?
Aiwit will give you 3 months of cloud storage, but when this expires you will need to purchase cloud storage, which is not free.
Note
Aiwit has updated its cloud storage policy and now, you need to purchase to view the videos and there is nothing we can do about it.
We can’t offer you a refund, or for questions about cloud storage, please contact Aiwit: support-us@eken.com
I had the same issue, my Internet provider installed a new router hence new details.
Aiwit Told me on message that it only works on 2.4 ghz. My new router is 5g
I just played about with it for hours until finally hey presto. In the end I just put my mobile network on and my wifi scaned for devices and paired it to my new router. Phewww
Thought it wasn’t going to.be any use with new rou
I don’t get notifications on my phone for my video camara doorbell.
I have one video doorbell a can see on two phones but when I’m on one of the phone the second phone is logged out? Shit
I switched internet carriers and I can’t get it to connect. Stupid!! I went to their customer service and texted about it, that was over a month ago and still no response!
I had the same issue, my Internet provider installed a new router hence new details.
Aiwit Told me on message that it only works on 2.4 ghz. My new router is 5g
I just played about with it for hours until finally hey presto. In the end I just put my mobile network on and my wifi scaned for devices and paired it to my new router. Phewww
Thought it wasn’t going to.br any use with new router.
What a joke free to begin with on my monthly paying wifi and now I would have pay an additional fee to use this camera and door bell services. Not here I SEE YOU GONE!!!! BYE 👋
Total scam, sold with free storage and now they expect to be paid for it. Response from so called “customer service “ is a farce and clearly automated. What a con and a rubbish product anyway. Do not buy it’s a right rip off.
This company is as a scam they already charged me for the storage and they want to charge me again completely wasted money
This company is a complete SCAM. They changed their 1-year cloud storage (SELLING POINT) after customers have purchased????
THREE emails about this with no reply. This should be illegal and this company is a scam.
Don’t waste your money on this crap, the camera isn’t even good.
I have had a long standing issue with Aiwit doorbell camera. When I want to use the live feed most of the time it does not connect to the live view, which means that when I want to see who is at the door I have no chance see see who it is. And other times it works great for a “short while”is they some solution to this problem?
Thanks in advance
I am having the same problem and it is driving me crazy ! If you have found a solution please publish it
How do I return ??